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For Companies At a Glance
- Tasks: Lead customer experiences while managing sales and planning processes.
- Company: Holcim is a leader in sustainable building solutions for the UK construction industry.
- Benefits: Enjoy competitive salary, 25 days holiday, and enhanced family benefits.
- Why this job: Join a passionate team making a real impact on sustainable construction.
- Qualifications: Strong communication, problem-solving skills, and experience in planning and logistics required.
- Other info: Work in a supportive environment focused on health and safety.
The predicted salary is between 28800 - 43200 £ per year.
About Holcim
We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and planet. From our foundations in 1858, we’ve helped shape the UK by powering the construction of homes, hospitals, roads, railways, schools, and cities. As our industry enables growth, it must also change. Tackling climate challenges demands real action. Our mission is to make sustainable construction a reality. With 4,000 colleagues across 200+ sites, we are passionate about helping Britain grow and thrive — doing the right thing, working together, and making a difference. We collaborate with our customers and communities to deliver value and build a sustainable future.
The Opportunity
Join us as a Sales and Planning Representative at Holcim Mortar, where you’ll lead in delivering exceptional customer experiences while managing sales and planning processes. This role combines customer service, sales, and logistical planning to ensure smooth operations and top-tier service. If you’re passionate about building relationships, solving challenges, and optimizing resources, this is the role for you.
- Act as the primary contact for customers, handling inquiries, taking orders, and managing the entire customer journey, including pricing, planning, and after-sales support.
- Build strong relationships with customers and internal teams, positioning our business as a trusted partner in construction and sustainability.
- Oversee daily logistics, working with transport and operations to ensure efficient order fulfillment while meeting customer expectations.
- Utilize technology to manage customer orders proactively, using tools like sensor and optimization systems to improve service delivery.
- Handle challenges proactively, such as supply issues or delivery changes, keeping customers informed and satisfied.
Who You Are
You’re a customer-focused professional with strong organizational skills and a passion for delivering excellent service. Your ability to build rapport, think quickly, and manage multiple priorities makes you a great fit. Here’s what we’re looking for:
- Exceptional communication and relationship-building skills, with a polite and professional demeanor.
- Strong problem-solving abilities, with a proactive approach to customer needs and complaints.
- Experience in planning and logistics, ensuring resources are used efficiently to meet commitments.
- Proficiency with digital tools and openness to innovation in customer and logistical management.
Benefits
- Competitive salary plus bonus, 25 days holiday plus bank holidays (with options to increase), and other benefits recognizing your contribution.
- Supportive environment with a strong focus on Health & Safety.
- Enhanced family benefits, including maternity, paternity, and adoption leave, supporting your personal and family well-being.
Sales and Planning Representative employer: Holcim
Contact Detail:
Holcim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Planning Representative
✨Tip Number 1
Familiarise yourself with Holcim's mission and values, especially their focus on sustainability. This will help you align your conversations and demonstrate your passion for their goals during interviews.
✨Tip Number 2
Network with current or former employees of Holcim to gain insights into the company culture and expectations for the Sales and Planning Representative role. This can provide you with valuable information to tailor your approach.
✨Tip Number 3
Brush up on your knowledge of logistics and customer service best practices. Being able to discuss specific strategies or tools you've used in the past will show your expertise and readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships and resolved issues in previous roles. Highlighting these experiences will demonstrate your problem-solving skills and customer-focused mindset.
We think you need these skills to ace Sales and Planning Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Sales and Planning Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, sales, and logistics. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving abilities and relationship-building skills.
Write a Strong Cover Letter: In your cover letter, express your passion for sustainable construction and how you can contribute to Holcim's mission. Highlight specific examples of how you've successfully managed customer relationships and logistics in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Holcim
✨Know the Company Inside Out
Before your interview, make sure you research Holcim thoroughly. Understand their mission, values, and recent projects. This will not only show your interest but also help you align your answers with their goals.
✨Demonstrate Your Customer Focus
As a Sales and Planning Representative, showcasing your customer service skills is crucial. Prepare examples of how you've successfully managed customer relationships or resolved issues in the past to highlight your proactive approach.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will demonstrate your ability to think on your feet and handle unexpected situations, which is vital for this position.
✨Familiarise Yourself with Digital Tools
Since the role involves using technology for order management, be prepared to talk about any relevant digital tools or systems you've used. Highlight your openness to innovation and how you've leveraged technology to improve service delivery.
