About the opportunity
Founded in 1901 in Australia and 1888 in New Zealand, Holcim is a leading supplier of cement, aggregates, ready‑mix concrete, and engineered pre‑cast concrete solutions. As the world’s leading sustainable building materials company, we create value across the built environment from infrastructure and industry to buildings. Our offices in Europe, Asia Pacific, Latin America, Middle East & Africa employ over 45,000 people and we are headquartered in Zug, Switzerland.
Based at the state head office in Milton QLD, you will serve as Account Manager for our Concrete Business. Your role is autonomous and you will manage your own customer accounts, driving sales from bid identification through to works completion. You will deliver sales targets and business goals through structured, tailored contact plans, building and improving relationships with new and existing customers. You will be the company’s representative for account‑management activities.
Duties and responsibilities
- Build relationships and identify opportunities to supply construction materials.
- Generate and convert new leads.
- Build brand loyalty and maximise revenues.
- Develop and maintain a structured customer contact plan within the allocated accounts in line with allocated budget targets.
- Maintain and enhance positive working relationships with assigned customers to build customer loyalty.
- Identify and follow up all new business, product and/or project opportunities within the existing customer base.
- Resolve customer issues, disputes and/or complaints, both onsite and offsite, in a prompt and professional manner.
- Enroll relevant internal staff and ensure accountabilities are clearly defined to resolve issues satisfactorily.
- Proactively promote the full product and service range within the territory to maximise opportunities.
- Maintain an accurate and up‑to‑date customer database.
- Maintain an understanding of market changes, trends, opportunities, risks and competitive activity within the allocated territory.
- Develop and maintain a positive working relationship with all relevant internal staff that influence the customer experience.
Qualifications
- Proven experience in B2B sales, ideally in the Concrete / Construction / Building Materials sector.
- Well‑developed interpersonal skills with the ability to build rapport and influence decision‑makers.
- Strong solution development skills that add value for customers.
- High proficiency in Word, Excel, PowerPoint, SAP and related systems.
- Experience in dispute resolution and claims management.
- Strong team player with excellent communication skills.
- Understanding of how to build relationships both externally and within the business.
- Valid Australian work rights with no restrictions on employment duration or hours.
- Encouraged to be an Aboriginal or Torres Strait Islander applicant.
About Holcim
Holcim offers an inclusive environment where employees can be their authentic selves. We provide a high‑performance workplace that promotes creativity, innovation and diversity. Holcim is dedicated to improving employment outcomes and encourages applications from Aboriginal and Torres Strait Islander peoples.
We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work – respecting and supporting human rights and non‑discrimination.
Account Manager in Milton employer: Holcim
Holcim is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in the construction industry. As a Sales Associate, you will benefit from comprehensive training and development opportunities, fostering your professional growth while contributing to meaningful projects that make a positive impact on the environment. Located in the UK, Holcim provides a collaborative atmosphere where employees are encouraged to share ideas and drive change, making it a rewarding place to build your career.
