At a Glance
- Tasks: Be the friendly face of our customer service team, helping customers with their enquiries.
- Company: Join Holcim, a leader in sustainable building solutions since 1858.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and enhanced family benefits.
- Other info: Exciting opportunities for career progression and a supportive team culture.
- Why this job: Make a real difference in a fast-paced environment while learning and growing.
- Qualifications: Positive attitude, strong communication skills, and a willingness to learn.
The predicted salary is between 26116 - 26738 £ per year.
About Holcim
We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.
Holcim UK Company Benefits
- Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits.
- Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety.
- Enhanced family benefits, including maternity, paternity, and adoption leave.
- Support for personal life and family well-being.
- Participation in the "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.
- Free 24/7 remote GP service for you and your household.
- Opportunities for career progression both at home and abroad.
- Join our affinity groups selected by and populated by our employees.
- Staff discounts including special rates for garden landscaping products.
The Opportunity
We're looking for a friendly, organised and customer-focused Customer Service Representative to join our busy Concrete Division based in Ashbourne. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service. Previous experience within the construction or concrete industry isn't essential – we're much more interested in finding someone with the right attitude, personality and willingness to learn. Full training and ongoing development will be provided.
As a key member of our Customer Service team, you'll be the first point of contact for customers, ensuring every enquiry is handled professionally and efficiently. You'll play an important role in supporting customers, processing orders and working closely with colleagues to deliver a first-class service. We're also in the process of implementing Salesforce, making this an exciting time to join the business and be part of a positive period of change.
Key Responsibilities
- Processing customer orders accurately and efficiently.
- Responding to pricing enquiries and providing product information.
- Sending product literature, brochures and supporting documentation to customers.
- Answering incoming telephone calls and managing customer enquiries.
- Handling challenging conversations with confidence, empathy and professionalism.
- Updating customer records and maintaining accurate information.
- Using Microsoft Excel to download, manage and send information to customers.
- Working closely with internal departments to ensure a smooth customer experience.
- Prioritising workload effectively in a busy environment while maintaining excellent attention to detail.
We're looking for someone who has:
- A positive, approachable personality and enjoys speaking with customers.
- Excellent communication and interpersonal skills.
- Confidence when handling customer queries, including more challenging conversations.
- Strong organisational skills and the ability to prioritise multiple tasks.
- Good IT skills, including Microsoft Excel and general Microsoft Office applications.
- A willingness to learn new systems, including Salesforce.
- A proactive attitude with a desire to develop and grow within the business.
- Previous customer service experience is beneficial, if you have the right attitude and a genuine passion for helping customers, we'll provide the training and support you need to succeed.
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
Customer Service Representative in Ashbourne employer: Holcim
Holcim is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in the construction industry. As a Sales Associate, you will benefit from comprehensive training and development opportunities, fostering your professional growth while contributing to meaningful projects that make a positive impact on the environment. Located in the UK, Holcim provides a collaborative atmosphere where employees are encouraged to share ideas and drive change, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Ashbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Holcim. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Holcim before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Ashbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Holcim:Your cover letter is your chance to shine! Tell us why you want to work at Holcim specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Holcim!
How to prepare for a job interview at Holcim
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
