Sales Associate in Swindon

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

• Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring.
• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety.
• We care about you and your family. That’s why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we’re committed to supporting you every step of the way.
• Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.
• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
• Opportunities for career progression both at home and abroad.
• Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace.
• Staff discounts including special rates for garden landscaping products.

The Opportunity

As a Sales Associate, you will be the first point of contact for many of our customers, helping them with product information, quotations, orders, and ongoing support. You will work collaboratively with internal teams including sales, pricing, operations, and logistics to ensure customers receive the highest level of service. This is a fast-paced and varied role that would suit someone who is confident communicating with people, highly organised, and passionate about delivering outstanding customer care.

Key Responsibilities include:

• Respond to customer enquiries via phone, email, and in person.
• Provide accurate product information and guidance to help customers make informed decisions.
• Build strong relationships with customers and deliver an excellent customer experience.
• Resolve customer queries and issues in a professional and timely manner.
• Follow up with customers to ensure satisfaction and ongoing support.
• Process customer orders accurately and efficiently.
• Generate quotations, invoices, and sales documentation.
• Coordinate with logistics, operations, and finance teams to ensure smooth order fulfilment.
• Maintain accurate records using internal systems and processes.
• Develop strong knowledge of company products and services.
• Stay up to date with product updates, promotions, and market developments.
• Support the wider sales team with customer account management activities.
• Share customer feedback and insights with internal teams to support continuous improvement.

We are looking for someone who is:

• Passionate about customer service and relationship building.
• Friendly, professional, and confident communicating with customers.
• Highly organised with strong attention to detail.
• Able to manage multiple tasks in a busy environment.
• A strong team player who enjoys collaborating with others.
• Proactive, adaptable, and solution-focused.
• Comfortable using computer systems and handling administrative tasks.
• Previous experience in customer service, sales support, internal sales, or account support preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and organisational abilities.
• Ability to build rapport and trust with customers and colleagues.
• Positive attitude with a willingness to learn and develop.

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.