Customer Service Representative in Plymouth

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

Company Benefits

• Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring.
• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety.
• Enhanced family benefits, including maternity, paternity, and adoption leave.
• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
• Opportunities for career progression both at home and abroad.
• Staff discounts including special rates for garden landscaping products.

The Opportunity

Are you passionate about delivering outstanding customer experiences and building lasting relationships? At Holcim UK, we’re on a mission to shape a more sustainable future, and we’re looking for a Customer Service Representative to play a vital role in supporting our Aggregates and Asphalt customers. In this role, you’ll be the first point of contact for customers, ensuring they get the service, information, and support they need, while helping to keep projects running smoothly. This is more than just answering calls; it’s about problem-solving, planning ahead, and being part of a team that keeps construction moving across the UK.

What You’ll Be Doing

• Building strong relationships with customers, portraying a professional image that encourages repeat business.
• Handling orders accurately, managing administration, and keeping customers informed every step of the way.
• Working with operations and logistics teams to anticipate and resolve any issues quickly.
• Coordinating delivery priorities and forward programming future orders to maximise efficiency.
• Taking ownership of queries and complaints, ensuring they’re resolved promptly and effectively.
• Continuously learning and developing your skills to provide the best service possible.

What You’ll Bring

• Experience in customer service with a strong, customer-first mindset, ideally with experience working on the phone.
• Confidence with IT systems such as Google Suite, Microsoft, Sales Force, or E1 (training provided).
• A proven ability to multitask and handle complex workloads effectively.
• Strong communication skills with the ability to build rapport across internal teams and with external customers.
• Organisational skills and the ability to prioritise while staying resilient and positive.

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.