Customer Service Representative in Frome, Somerset

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, we have helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

• Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring
• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety
• We care about you and your family. That's why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we're committed to supporting you every step of the way.
• Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.
• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
• Opportunities for career progression both at home and abroad
• Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace
• Staff discounts including special rates for garden landscaping products

The Opportunity

As a Customer Service Representative, you'll be the primary point of contact for customers, helping them place orders, coordinating deliveries and ensuring they receive the best possible service. Working closely with internal sales teams, logistics providers, production teams and customers, you'll play a key role in ensuring orders are processed efficiently and that customer expectations are consistently met. The role is fast-paced and varied, requiring strong communication skills, attention to detail and the ability to prioritise effectively. You'll also be part of a team focused on continuous improvement, collaboration and delivering excellent customer experiences across the asphalt business.

What You'll Be Doing

• Providing professional and friendly customer service across the asphalt and aggregates business
• Processing customer orders accurately and ensuring all associated administration is completed
• Acting as the key point of contact for customers, answering queries and providing product or delivery information
• Coordinating closely with production, dispatch and logistics teams to ensure orders are fulfilled
• Communicating proactively with customers about delivery updates or any changes to supply
• Investigating and resolving customer queries or complaints in a timely and professional manner
• Prioritising orders and deliveries effectively during busy periods or supply challenges
• Working collaboratively with sales teams and internal departments to deliver excellent service
• Maintaining accurate records and using internal systems to manage customer information
• Taking ownership of personal development and contributing to a positive team environment

What You'll Bring

• A customer-first mindset with a genuine desire to deliver excellent service
• Strong communication skills with the ability to build positive relationships with customers and colleagues
• Excellent organisational skills and attention to detail
• The ability to multi-task and stay calm under pressure in a fast-paced environment
• Confidence to make decisions and solve problems when challenges arise
• A proactive attitude and willingness to learn new systems and processes
• Good IT skills and confidence using systems such as Microsoft Office or CRM/ERP platforms
• A collaborative approach and the ability to work effectively as part of a team

Most importantly, we're looking for someone with the right behaviours, attitude and willingness to develop. If you're motivated, organised and enjoy helping customers, we'll support you with the training and development you need to succeed in the role. We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.