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For Companies At a Glance
- Tasks: Lead and develop a dynamic Customer Service team, ensuring exceptional service and smooth operations.
- Company: Join Holcim, a leader in sustainable building solutions with a focus on innovation.
- Benefits: Enjoy competitive salary, 25 days holiday, enhanced family benefits, and remote GP services.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proactive team player with excellent communication and organisational skills.
- Other info: Opportunities for career progression and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Holcim
We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive – by doing the right thing, doing it together, and making a difference.
Holcim UK Company Benefits
- Competitive Salary, plus bonus
- 25 days holiday + your local bank holidays (with options to increase) and other benefits
- All recognising the contribution you bring
- Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety
- Enhanced family benefits, including maternity, paternity, and adoption leave
- Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same‑day appointments
- Opportunities for career progression both at home and abroad
- Affinity groups selected by and populated by our employees, bringing together employees with similar backgrounds and interests to have powerful influence on the workplace
- Staff discounts, including special rates for garden landscaping products
The Opportunity
We’re looking for a driven and people‑focused Customer Service Supervisor to lead our Customer Service and Loading teams, ensuring exceptional service, efficient operations, and full compliance across our weighbridges and customer touch points. If you thrive in a dynamic environment, enjoy coordinating people and processes, and are passionate about delivering brilliant customer experiences, this is a fantastic opportunity to step into a key leadership role within Holcim's fast‑paced commercial operations.
What You’ll Be Doing
In this hands‑on supervisory role, you’ll play a crucial part in keeping our operations running smoothly by:
- Leading, coaching, and developing the Customer Service & Loading team, including running effective 1:1s.
- Ensuring high‑quality order processing, GRN deliveries, data accuracy, and full compliance with business processes.
- Supporting daily weighbridge operations, processing orders, ensuring legal compliance, and maintaining accurate documentation.
- Upholding Health & Safety standards, ensuring all drivers and visitors follow PPE rules, and reporting any accidents, incidents or near misses.
- Managing the Forward Order Plan (FOP) and supporting logistics with scheduling and operational requirements.
- Handling month‑end processes, order inbox management, quotations, card payments, allocation of payments, and Salesforce / E1 data entry.
- Working closely with commercial, distribution, customer service, and operational teams to keep customer requirements flowing smoothly across the business.
- Ensuring full compliance with HSQ IMS procedures and supporting continuous improvement initiatives.
- Maintaining a safe and tidy working environment while supporting load throughput and operational efficiency.
What You’ll Bring
- Proactive, self‑motivated, and focused on continuous improvement.
- A collaborative team player who develops and supports others.
- Excellent communication skills and the ability to build strong relationships at all levels.
- Highly organised with great attention to detail and accuracy.
- Ability to prioritise in a busy operational environment.
- Comfortable operating in a process‑driven, KPI‑focused setting.
- Experience using E1, COUPA, Salesforce and ERP systems (SAP experience desirable).
- Strong understanding of H&S regulations within industrial, quarry, or construction environments.
- Forklift or material‑handling experience (or willingness to train).
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
Customer Service Supervisor employer: Holcim UK
Contact Detail:
Holcim UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Get to know the company! Research Holcim's values and mission. When you understand what they stand for, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Service Supervisor role. Highlight your leadership skills and experience in delivering exceptional customer service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Supervisor role. Highlight your experience in leading teams and delivering exceptional customer service, as this is what we’re all about at Holcim.
Showcase Your Skills: Don’t forget to mention your organisational skills and attention to detail. We want to see how you can manage operations smoothly while keeping compliance in check. Use specific examples from your past roles!
Be Yourself: Let your personality shine through! We value collaboration and a proactive attitude, so share your passion for team development and continuous improvement. This will help us see if you’re a good fit for our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team at Holcim!
How to prepare for a job interview at Holcim UK
✨Know Your Stuff
Before the interview, make sure you understand Holcim's mission and values. Familiarise yourself with their commitment to sustainable construction and how it impacts the customer service role. This will show your genuine interest in the company and help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to lead and develop a team. Prepare examples of how you've successfully coached or managed teams in the past. Highlight specific situations where your leadership made a difference in customer satisfaction or operational efficiency.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a busy operational environment. Think of scenarios where you had to prioritise tasks or handle difficult customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Health & Safety Knowledge
Given the importance of health and safety in this role, be prepared to discuss your understanding of H&S regulations. Share any relevant experiences you have in maintaining compliance and ensuring safety standards, especially in industrial or construction settings.
