Customer Service Representative

About Holcim We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive – by doing the right thing, doing it together, and making a difference. Holcim UK Company Benefits Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits – all recognising the contribution you bring Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety We care about you and your family. Thats why we offer enhanced family benefits, including maternity, paternity, and adoption leave . We understand that your personal life and family well-being are just as important as your career, so were committed to supporting you every step of the way. Be part of something bigger with our \”Women Empowered – Stronger Together Mentor Program,\” designed to support, inspire, and uplift women across the business . Free 24/7 remote GP service for you and your household , offering medical advice, prescriptions, referrals, and same-day appointments. Opportunities for career progression both at home and abroad Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace Staff discounts including special rates for garden landscaping products The Opportunity We have a new vacancy for a Customer Service Representative to join our team based at our Gateshead office. You will utilise vehicles to maximum potential to ensure total customer satisfaction. You will ship orders to ensure maximum truck utilisation and maintain customer requirements. You will produce/follow distribution procedures and reporting for the business. You will ensure all deadlines for various procedures are met. As a Customer Service Representative you will also ensure effective investigation, of the root cause of all customer complaints, and with assistance of supervisor put in place corrective action to minimise re-occurrence. You will adopt high standards of excellence in maintaining accurate data within the shipping systems used and in doing so all concerned can access the system to gain up to date information to comply with all aspects of the Quality Assurance Manual including complying with the distribution / control of controlled documents and communicate perceived / known non conformances immediately to the appropriate departmental head. You will ensure compliance with the Companys Health, Safety and Environmental Policies. You will ensure the office and equipment are kept in a clean and tidy condition and to maintain security at all times. What Will You Bring Product knowledge (preferred but not essential) Company and industry knowledge (preferred but not essential) System and computer literacy (MS Office) Distribution knowledge (preferred but not essential) Job specific expertise (preferred but not essential) Effectiveness and flexibility Customer focus Communication Skills Team skills We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age. TPBN1_UKTJ