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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Holcim is a leader in sustainable building solutions for the UK construction industry.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Join a mission-driven team making a real impact on sustainable construction.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Be part of a company with over 160 years of history and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
About Holcim
We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.
Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.
Our mission is to make sustainable construction a reality, through purposeful action that tackles real car…
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Customer Service Representative employer: Holcim UK
Contact Detail:
Holcim UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Holcim's mission and values. Understanding their commitment to sustainable construction will help you align your responses during interviews, showcasing your enthusiasm for their goals.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or improved customer satisfaction, as this will demonstrate your capability in the role.
✨Tip Number 3
Research common challenges faced in the construction industry, particularly in customer service. Being knowledgeable about these issues will allow you to engage in meaningful conversations during interviews.
✨Tip Number 4
Practice your communication skills, as they are crucial for a Customer Service Representative. Role-play scenarios with friends or family to build confidence in handling various customer interactions.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Holcim's mission and values. Highlight your understanding of their commitment to sustainable building solutions in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service. Use specific examples that demonstrate your skills in communication, problem-solving, and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that connects your personal values with Holcim's mission. Explain why you are passionate about sustainable construction and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Holcim UK
✨Know the Company
Before your interview, take some time to research Holcim. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication skills are essential. Be prepared to demonstrate how you handle customer inquiries and resolve issues. Use examples from your past experiences to illustrate your abilities.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you would handle a difficult customer or a situation where you went above and beyond for a client. Practising your responses can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company. This shows that you are engaged and interested in the position, and it can also help you determine if Holcim is the right fit for you.
