Customer Service Administrator

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges.

We are dedicated to helping Britain grow and thrive – by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

• Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits, all recognising the contribution you bring.
• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety.
• We care about you and your family. That’s why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we’re committed to supporting you every step of the way.
• Be part of something bigger with our \”Women Empowered – Stronger Together Mentor Program,\” designed to support, inspire, and uplift women across the business.
• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
• Opportunities for career progression both at home and abroad.
• Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace.

The Opportunity

Are you passionate about delivering outstanding customer experiences and building lasting relationships? At Holcim UK, we’re on a mission to shape a more sustainable future, and we’re looking for a Customer Service Administrator to play a vital role in supporting our Asphalt customers.

In this role, you’ll be the first point of contact for customers, ensuring they get the service, information, and support they need, while helping to keep projects running smoothly. This is more than just answering calls; it’s about problem-solving, planning ahead, and being part of a team that keeps construction moving across the UK.

What You’ll Bring

• You’re a people person friendly, approachable, and confident chatting with customers over the phone or email
• You’ve got a great attitude proactive, positive, and ready to roll up your sleeves when things get busy.
• You’re tech-savvy, comfortable using systems like Google Workspace, Microsoft Office, Salesforce or E1 (but don’t worry, we’ll train you if needed!)
• Multitasking is your thing you can juggle priorities, stay organised, and keep your cool under pressure
• You’re a natural communicator clear, professional, and great at building relationships with both customers and teammates.
• You’re hungry to learn always up developing your skills, taking on new challenges, and growing your career.

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.