At a Glance
- Tasks: Assist customers with enquiries and process orders in a fast-paced environment.
- Company: Join Holcim, a leader in sustainable building solutions since 1858.
- Benefits: Competitive salary, 25 days holiday, enhanced family benefits, and career progression opportunities.
- Other info: Exciting time to join as we implement new systems like Salesforce.
- Why this job: Be part of a supportive team making a real difference in the construction industry.
- Qualifications: Friendly attitude, willingness to learn, and good IT skills; experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
About Holcim We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.
Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.
Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges.
We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.
Holcim UK Company Benefits Competitive Salary, plus bonus , 25 days holiday + your local bank holidays (with options to increase) and other benefits and other benefits - all recognising the contribution you bring Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety We care about you and your family.
Thats why we offer enhanced family benefits, including maternity, paternity, and adoption leave .
We understand that your personal life and family well-being are just as important as your career, so were committed to supporting you every step of the way.
Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business .
Free 24/7 remote GP service for you and your household , offering medical advice, prescriptions, referrals, and same-day appointments.
Opportunities for career progression both at home and abroad Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace Staff discounts including special rates for garden landscaping products The Opportunity We're looking for a friendly, organised and customer-focused Customer Service Representative to join our busy Concrete Division based in Ashbourne.
This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
Previous experience within the construction or concrete industry isn't essential we're much more interested in finding someone with the right attitude, personality and willingness to learn.
Full training and ongoing development will be provided.
As a key member of our Customer Service team, you'll be the first point of contact for customers, ensuring every enquiry is handled professionally and efficiently.
You'll play an important role in supporting customers, processing orders and working closely with colleagues to deliver a first-class service.
We're also in the process of implementing Salesforce, making this an exciting time to join the business and be part of a positive period of change.
Sending product literature, brochures and supporting documentation to customers.
Answering incoming telephone calls and managing customer enquiries.
Using Microsoft Excel to download, manage and send information to customers.
Working closely with internal departments to ensure a smooth customer experience.
Good IT skills, including Microsoft Excel and general Microsoft Office applications.
A willingness to learn new systems, including Salesforce.
Previous customer service experience is beneficial, if you have the right attitude and a genuine passion for helping customers, we'll provide the training and support you need to succeed.
We are committed to building a diverse environment and are proud to be an equal opportunity employer.
You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
Part Time Evening and Weekends Customer Care Assistant in Ashbourne employer: Holcim UK
Holcim is an exceptional employer, offering a dynamic work culture that prioritises sustainability and innovation in the construction industry. As an Area Sales Manager in the North, you will benefit from extensive employee growth opportunities, a supportive team environment, and the chance to contribute to meaningful projects that positively impact communities across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant in Ashbourne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Holcim UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Holcim UK and let us see your personality shine through!
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant in Ashbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Holcim UK.
Get Familiar with Our Brand:Before applying, take some time to learn about Holcim UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Holcim UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Holcim UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Holcim UK will surely appreciate.
