At a Glance
- Tasks: Lead the performance and reliability of Holafly’s global mobile network for travellers.
- Company: Holafly, a fast-growing scale-up revolutionising internet connectivity for travellers.
- Benefits: 100% remote work, competitive salary, bonuses, health coverage, and learning stipends.
- Other info: Flexible culture with opportunities for growth and innovation in telecom.
- Why this job: Shape the connectivity experience for millions while driving 5G transformation.
- Qualifications: 12+ years in mobile network architecture with strong leadership skills.
The predicted salary is between 75600 - 92400 £ per year.
Company Overview: Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.
The Role: As our Network Quality & AI Automation Manager, you will own the end-to-end performance and reliability of Holafly’s global mobile network. Your strategic leadership directly elevates the customer experience for millions of international travellers by ensuring continuous, high-speed connectivity across all partner networks. You will be the technical authority defining what premium travel connectivity means across 200+ destinations—designing algorithmic observability, automated steering of roaming (SoR), and closed-loop remediation models that preempt service degradation before an end user ever notices.
Key Responsibilities:
- Lead Global Quality Strategy: Define and execute the network quality roadmap to establish market-leading performance benchmarks across 200+ global destinations.
- Drive Real-Time Observability: Implement advanced monitoring systems to track critical GTP, LTE, and 4G/5G metrics, proactively stopping service degradation before it impacts users.
- AI-Driven Telemetry & Predictive Intelligence Architecture: Architect and deploy intelligent network telemetry across core roaming 4G/5G signaling (GTP-C/U, S6a, Diameter, and 5GC HTTP/2 SBA), user-plane and radio traffic.
- Automation Systems Feeding Network Operations: Collaborate with Strategy teams to integrate AI-powered diagnostics and self-healing infrastructure that automatically resolves traffic anomalies and service degradation & network outages. Build GenAI-powered diagnostic agents and automated Root Cause Analysis (RCA) pipelines that automatically parse signaling logs, isolate fault domains, and generate comprehensive post-incident technical summaries for the Operations and Strategy teams. Develop automated playbooks and programmatic triggers that arm Operations engineers with mitigation capabilities during carrier outages.
- Elevate Core Partner Standards: Conduct continuous technical audits across international MNO, MVNE, and IPX interconnects to ensure strict adherence to core SLAs. Also drive key performance indicators into our core partners and our systems to ensure these SLAs can be monitored and met.
- Holafly Network Quality Index (NQI) & Benchmarking: Define and continuously evolve the Holafly Network Quality Index (NQI), standardising composite metrics across attach success, latency, throughput, coverage. Collaborate with Cx teams to bridge low-level network telemetry with user experience KPIs, retention figures, and customer sentiment metrics.
- Guide Cross-Functional Teams: Translate complex signaling telemetry into clear technical priorities, mentoring a high-performing operations team toward operational excellence.
Qualifications:
- 12+ years in mobile network architecture across MNO, MVNO, or MVNE environments, with proven leadership experience.
- Deep core network and roaming protocol mastery across EPC and 5GC architectures (MME, PGW, AMF, UPF) and roaming protocols (S6a, GTP-C/U, Diameter).
- Hands-on expertise in capacity engineering and telemetry analysis tools like Wireshark, Prometheus, or Grafana.
- Track record with virtualised core platforms and cloud-native mobile ecosystem integrations.
- Exceptional technical communication with a natural ability to connect high-level business goals to network execution.
- Automation & Software Engineering: Proven experience writing robust scripts/tools, interacting with RESTful APIs, and automating complex workflows. Hands-on exposure applying Machine Learning or GenAI to telecommunications.
- Observability & Telemetry Stacks: Strong hands-on expertise building dashboards, alarms, and data pipelines using Prometheus, Grafana, OpenTelemetry, ELK/OpenSearch, or Datadog.
- Strategic Mindset: Strong ability to translate complex technical signaling data into actionable commercial levers, strategic roadmaps, and automated operational toolsets.
Nice to Have:
- Hands-on experience with eSIM architecture (GSMA RSP standards, SM-DP+) or cloud deployment (Kubernetes, AWS/GCP).
- Professional fluency in Spanish for seamless vendor collaboration.
What We Offer:
- 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe.
- Global Scale & Impact: Directly shape the connectivity experience for millions of international travellers worldwide.
- Growth & Innovation: Opportunity to lead 5G transformation and cloud-native telecom architecture at a fast-scaling tech enterprise.
- Competitive Package: Benchmark-aligned salary, performance bonuses, health coverage, and professional learning stipends.
Telco Network Quality & AI Automation Manager employer: Holafly
Holafly is an exceptional employer that champions innovation and collaboration in the rapidly evolving travel tech industry. With a strong focus on employee growth, you will have the opportunity to lead a dedicated team while shaping the future of customer experience through AI and automation. Our remote work culture promotes flexibility and inclusivity, ensuring that you can thrive in a supportive environment that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Telco Network Quality & AI Automation Manager
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Holafly and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Holafly.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Telco Network Quality & AI Automation Manager
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Holafly.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Holafly.
How to prepare for a job interview at Holafly
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
