Holafly is seeking a Head of CX Automation & AI to own and scale the end-to-end AI and automation strategy across the customer experience landscape. You will lead a dedicated team, elevate automation, and embed AI into journeys for millions of travelers worldwide.You will define governance, manage vendor relationships, and ensure reliable, privacy‑aware AI outcomes while driving measurable CX improvements such as containment, FCR, and CSAT.
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CX Automation & AI Leader — Remote & Flexible Hours in London employer: Holafly
Holafly is an exceptional employer that champions innovation and collaboration in the rapidly evolving travel tech industry. With a strong focus on employee growth, you will have the opportunity to lead a dedicated team while shaping the future of customer experience through AI and automation. Our remote work culture promotes flexibility and inclusivity, ensuring that you can thrive in a supportive environment that values your contributions and encourages professional development.
