Holafly in the United Kingdom is seeking an ambitious Head of AI & Automation to define and scale its CX automation strategy across customer journeys, combining chatbots, agent tooling, and data-driven insights.
You will lead a growing team, partner with Product and IT, govern AI practices, manage vendors, and report on impact, cost per contact, and CX metrics while ensuring compliance and responsible AI.
#J-18808-LjbffrCX Automation & AI Leader — Remote, Global Impact employer: Holafly
Holafly is an exceptional employer, offering a dynamic and innovative work environment where you can truly make an impact in the rapidly evolving field of CX automation and AI. With 100% remote flexibility and a focus on work-life balance, employees enjoy the autonomy to shape their roles while being part of a high-growth scale-up that empowers travellers worldwide. The company fosters a culture of continuous learning and growth, providing ample opportunities for professional development and collaboration within a diverse team of over 500 professionals across multiple countries.
