At a Glance
- Tasks: Deliver top-notch customer service and manage orders for independent accounts.
- Company: Join Hoka, a dynamic brand known for its innovative approach.
- Benefits: Enjoy generous holidays, flexible working, and growth opportunities.
- Why this job: Be part of a fast-paced environment where your skills truly matter.
- Qualifications: Fluency in English and Dutch, plus previous customer service experience.
The predicted salary is between 25000 - 32000 £ per year.
Hoka is seeking a Wholesale Customer Service Representative with fluency in English and Dutch. You will provide exceptional customer service while managing orders and maintaining relationships with independent accounts.
The role requires:
- Previous customer service experience
- Excellent communication skills
- The ability to thrive in a fast-paced environment
The position offers generous holidays, flexibility, and opportunities for professional development.
Wholesale CS Pro — Dutch & English, Hybrid in London employer: Hoka
Hoka is an excellent employer that values its employees by offering a dynamic work culture where exceptional customer service is at the forefront. With generous holidays, flexible working arrangements, and ample opportunities for professional development, Hoka fosters an environment where team members can thrive and grow in their careers while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale CS Pro — Dutch & English, Hybrid in London
✨Tip Number 1
Make sure to research Hoka and their values before your interview. Knowing their products and company culture will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires fluency in both English and Dutch, try to have a mock conversation with a friend or use language apps to sharpen your skills.
✨Tip Number 3
Prepare some examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will showcase your experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates like you.
We think you need these skills to ace Wholesale CS Pro — Dutch & English, Hybrid in London
Some tips for your application 🫡
Show Off Your Language Skills:Since fluency in both English and Dutch is key for this role, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your previous customer service experience, focus on specific examples that showcase your ability to manage orders and build relationships. We love seeing how you've thrived in fast-paced environments before!
Be Personable:Customer service is all about connection, so let your personality shine through in your application. We’re looking for someone who can bring a friendly and approachable vibe to our team!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the Wholesale CS Pro role!
How to prepare for a job interview at Hoka
✨Brush Up on Your Language Skills
Since the role requires fluency in both English and Dutch, make sure you’re comfortable switching between the two during the interview. Practise common customer service scenarios in both languages to show your versatility.
✨Know Your Customer Service Basics
Familiarise yourself with key customer service principles and be ready to discuss your previous experiences. Think of specific examples where you’ve gone above and beyond for a customer, as this will demonstrate your commitment to exceptional service.
✨Research Hoka and Its Values
Take some time to learn about Hoka’s brand, products, and company culture. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the role, be ready to discuss how you handle pressure and multitasking. Think of examples from your past roles where you successfully managed multiple tasks or resolved issues quickly, as this will highlight your ability to thrive in a dynamic environment.
