At a Glance
- Tasks: Provide friendly customer service and manage orders for independent accounts.
- Company: Join HOKA, a dynamic brand in the footwear industry.
- Benefits: Enjoy 27 days holiday, discounts, and flexible working options.
- Other info: Opportunities for growth and development in a diverse environment.
- Why this job: Make a real impact by ensuring customer satisfaction and meeting sales targets.
- Qualifications: Fluency in English and Dutch; customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly.
The ideal candidate will have an eye for detail and enjoys working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets. Fluency in English and Dutch is a requirement for this role.
Your Impact
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after-sales service by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give clear picture of the status of account base
Who You Are
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and see them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
- Fluency in English and Dutch is a requirement for this role.
We would Love to Hear from People with
- Prior experience as a Customer Service Representative; experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Professional proficiency in German and/or French is required
What We Will Give You
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks and volunteering opportunities – Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development – Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme.
- Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Hoka Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London employer: Hoka
At HOKA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our team enjoys generous benefits such as 27 days of holiday plus bank holidays, flexible working arrangements, and extensive opportunities for personal and professional growth through our Global Mentorship Programme. Join us in a dynamic environment where your contributions directly impact customer satisfaction and sales success, all while enjoying unique perks and a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Hoka Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London
✨Tip Number 1
Get to know the company inside out! Research HOKA's values, products, and recent news. This way, when you get that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and account managers, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about job openings. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight your customer service experience and language skills, making you stand out even more.
We think you need these skills to ace Hoka Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked in the footwear or apparel industry. We want to see how you’ve made customers happy and solved their problems!
Be Detail-Oriented:Since this role involves managing orders and ensuring everything runs smoothly, it’s crucial to demonstrate your attention to detail. Share examples of how you’ve successfully managed multiple tasks without missing a beat.
Communicate Clearly:Effective communication is key! Use clear and concise language in your application. We love candidates who can express themselves well, both in writing and verbally, especially in English and Dutch.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hoka
✨Know Your Product
Before the interview, make sure you’re familiar with HOKA’s products and their unique selling points. This will not only show your enthusiasm for the brand but also help you answer questions about how you can assist customers effectively.
✨Brush Up on Your Language Skills
Since fluency in Dutch and English is a must, practice speaking and writing in both languages. Be prepared to demonstrate your language skills during the interview, as effective communication is key in customer service roles.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved customer issues. Highlighting your ability to handle conflicts and turn them into opportunities will impress the interviewers and align with what they’re looking for.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics or how success is measured in the customer service department.
