Hoka HOKA Flagship - Assistant Store Manager in London

Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them - to help them take flight.

At HOKA, we are committed to creating a more equitable future for both our employees and the customers we serve. This means that we create and maintain hiring practices that ensure a diverse and representative workforce. By celebrating a culture of inclusion - one where employees are able to freely contribute equally - we are doing more than hiring a team of people to sell shoes. We are bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.

Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, it is your job to partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. You know how to effectively navigate a complex business to satisfy customers and develop team members while working under the pressure of competing business priorities.

In this role, you partner with the Store Manager to develop and engage team members and achieve budgeted revenue goals, while assisting in all aspects of the business. It is your job to aid in the selecting of team members who pursue passions that relate to the HOKA brand and its products. You maintain high training standards and know how to motivate and inspire your team members to contribute to the productivity of the store, while being available to address and respond to the needs of your customers and team members. Further, you understand that the needs of the business extend beyond the store’s four walls, which requires that you continually cultivate awareness of industry trends.

Core Competencies

• Strive for the highest level of customer service that you and your team can achieve
• Collaborate with our Marketing team to help facilitate in-store events, connect with local communities, and deliver best in class experiences
• Think omni by seamlessly connecting the website and socials to the store and vice versa, helping to drive sign ups and followers
• Prioritise regular brand and product knowledge training
• Develop store strategies to enhance the customer experience and expand traffic

Who You Are

• A natural communicator who conveys the HOKA and Deckers Brands vision and mission
• You have the leadership skills needed to manage a team
• You are well organised and proactively and efficiently coordinate your resources
• You are a problem solver who pro-actively works through challenges
• You show passion for Running, Fitness and the Outdoors Industry and you make a genuine connection to the HOKA vision and mission

We Would Love to Hear From People With:

• Previous experience as a people manager in a Retail environment
• Agility and flexibility to meet the needs of the business, especially during our busiest time of the year
• Proficiency in Microsoft Office and applications

What We Will Give You

As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We are proud to offer a wide range of benefits to best recognise the important role each person plays in the Deckers Brands mission.

Extras, perks & volunteering opportunities - Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.

Growth and Development; Deckers Brands was built on the idea of pursuing passion. That is why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.

HOKA Uniform Allowance, 60% discount off the Deckers Brands’ (HOKA, UGG, Teva) online, and 30% in-store discount.