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For Companies At a Glance
- Tasks: Create personalised shopping experiences and provide exceptional customer service.
- Company: Join HOKA, a brand that inspires movement and celebrates diversity.
- Benefits: Enjoy generous discounts, growth opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team and help customers find joy in movement.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Flexible hours with opportunities for personal and professional development.
The predicted salary is between 10 - 13 £ per hour.
About HOKA
Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take flight. At HOKA, we’re committed to creating a more equitable future for both our employees and the customers we serve. This means that we create and maintain hiring practices that ensure a diverse and representative workforce. Because by celebrating a culture of inclusion — one where employees are able to freely contribute equally — we are doing more than hiring a team of people to sell shoes. We’re bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.
Summary
Our Sales Associates are critical to the success of our stores. As a part-time Sales Associate, it’s your role to create the best possible customer experience. It’s your job to listen to each customer and offer recommendations and current product knowledge in response to their needs. As a Sales Associate, you operate as part of a dynamic team and cooperate to achieve business goals.
Description
As a HOKA part-time Sales Associate, you create personalised shopping experiences for our customers that drive brand loyalty. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
Core Competencies
- Ensure the highest level of customer service possible
- Prioritise brand and product knowledge training in customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Respond to problem situations with professionalism
- Think critically to solve problems and approach challenges with agility
Who You Are
- Excellent verbal and written communication skills
- Conveys the HOKA and Deckers Brands Vision and Mission to your team members and customers
- Highly motivated team player and self-starter
We Would Love To Hear From People With
- Previous Retail experience is a plus
- We are looking for Part-Time Sales Associates to join us on contracts ranging from 8-24 hours per week
What We Will Give You
- Extras, perks & volunteering opportunities - Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
- Uniform Allowance
- 60% discount off the Deckers Brands’ (HOKA, UGG and Teva) online, and 30% instore discount.
As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
HOKA Part-Time Sales Associate - Covent Garden employer: Hoka
Contact Detail:
Hoka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOKA Part-Time Sales Associate - Covent Garden
✨Tip Number 1
Get to know HOKA and its products inside out! When you walk into that interview, show off your passion for the brand and how it aligns with your own love for movement. This will help you connect with the team and demonstrate that you're not just another candidate.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would handle different customer scenarios and be ready to share examples of how you've provided exceptional service in the past. This will show that you can create those personalised shopping experiences HOKA values.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! HOKA is all about collaboration, so be prepared to discuss how you've worked effectively in a team setting. Share stories that showcase your ability to contribute to group goals and support your colleagues.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HOKA family. So, get your application in and let’s take flight together!
We think you need these skills to ace HOKA Part-Time Sales Associate - Covent Garden
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for HOKA and the role shine through. We want to see how much you love movement and helping others find joy in it too!
Tailor Your Experience: Make sure to highlight any previous retail experience or customer service skills that relate to the Sales Associate role. We’re looking for team players who can create personalised shopping experiences!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining the HOKA family.
How to prepare for a job interview at Hoka
✨Know Your HOKA
Before the interview, dive deep into HOKA's brand values and product offerings. Familiarise yourself with their mission to inspire movement and how they empower customers. This knowledge will help you connect with the interviewers and show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create personalised shopping experiences, which is key for a Sales Associate role.
✨Dress the Part
Since HOKA has a specific dress code, make sure to dress appropriately for the interview. Opt for smart-casual attire that reflects the brand's image. This shows that you understand the importance of maintaining a professional appearance while still being true to the brand's identity.
✨Be a Team Player
During the interview, highlight your ability to work well in a team. Share stories that illustrate your collaborative spirit and how you contribute to achieving common goals. HOKA values teamwork, so showing that you can cooperate effectively with others will set you apart.
