Senior Contact Center QA & Test Governance Lead

Senior Contact Center QA & Test Governance Lead

Full-Time 50000 - 65000 Β£ / year (est.) No working from home possible
HOK Consulting - Technical Recruitment Consultancy

At a Glance

  • Tasks: Oversee QA for a large-scale Contact Centre migration and ensure successful testing.
  • Company: HOK Consulting, a leader in innovative consulting solutions.
  • Benefits: Hybrid work options, competitive salary, and opportunities for professional growth.
  • Other info: Join a dynamic team with a focus on excellence and innovation.
  • Why this job: Play a key role in ensuring quality and success in a major project.
  • Qualifications: Experience in QA oversight and strong analytical skills.

The predicted salary is between 50000 - 65000 Β£ per year.

HOK Consulting is seeking a Contact Center Senior Test Analyst to provide independent QA oversight for a large-scale Contact Centre and Infrastructure Migration programme.

The role focuses on governing testing activities, challenging vendor deliverables, and ensuring successful end-to-end testing and business sign-off.

Key responsibilities include test assurance, governance, and managing evidence for business sign-off, with hybrid work options (3 days from Horsham or London).

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Senior Contact Center QA & Test Governance Lead employer: HOK Consulting - Technical Recruitment Consultancy

HOK Consulting is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a significant impact in the IT sector. With a strong focus on employee growth, we offer ample opportunities for career advancement and skill development, all while working in a dynamic global environment that values diversity and inclusion. Our commitment to excellence in service delivery ensures that you will be part of a team that drives meaningful change and optimises performance across the board.

HOK Consulting - Technical Recruitment Consultancy

Contact Details:

HOK Consulting - Technical Recruitment Consultancy Recruitment Team

We think you need these skills to ace Senior Contact Center QA & Test Governance Lead

QA Oversight
Test Assurance
Governance
Vendor Management
End-to-End Testing
Business Sign-Off
Evidence Management