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- Tasks: Lead and resolve critical incidents in a fast-paced environment.
- Company: HOK Consulting connects talented IT professionals with exciting opportunities in Banking & Financial Services.
- Benefits: Enjoy remote work flexibility and the chance to work on high-impact projects.
- Why this job: Join a dynamic team where your skills can make a real difference during crises.
- Qualifications: Experience in managing P1 incidents and strong communication skills are essential.
- Other info: This is a contract role with rotating shifts, including nights and weekends.
The predicted salary is between 43200 - 72000 £ per year.
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Direct message the job poster from HOK Consulting – Technical Recruitment Consultancy
I introduce talented IT Professionals to exciting contract opportunities within Banking & Financial Services
Job Title: Crisis Major Incident Manager (Crisis and P1 Level Experience)
Location: Remote
- Shift: 24/7 – Rotating Shifts including Nights and Weekends
- Only Financial or Banking Experience
We are seeking an experienced Crisis Major Incident Manager with a proven track record in handling P1 (Priority 1) incidents in fast-paced enterprise environments. The ideal candidate will be responsible for driving the resolution of critical incidents, ensuring minimal business impact, and maintaining clear communication with stakeholders throughout the incident lifecycle.
Key Requirements:
- Strong experience managing Crisis Major Incidents (P1 level) end-to-end.
- Lead and coordinate the management of Priority 1 (P1) and high-severity incidents, ensuring timely resolution and effective communication across all stakeholders.
- Act as the incident commander during major disruptions and crisis situations.
- Ability to lead cross-functional teams under pressure.
- Excellent communication and stakeholder management skills.
- Experience in ITIL processes, escalation management, and post-incident reviews.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Contract
Job function
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Job function
Information Technology
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Industries
Information Services, Data Infrastructure and Analytics, and Technology, Information and Media
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Major Incident Manager employer: HOK Consulting - Technical Recruitment Consultancy
Contact Detail:
HOK Consulting - Technical Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with ITIL processes and frameworks, as they are crucial for managing incidents effectively. Being able to demonstrate your knowledge of these processes during discussions can set you apart from other candidates.
✨Tip Number 2
Prepare specific examples from your past experiences where you successfully managed P1 incidents. Highlight your role in leading cross-functional teams and how you communicated with stakeholders to resolve issues swiftly.
✨Tip Number 3
Network with professionals in the banking and financial services sector. Engaging with industry peers can provide insights into the latest trends and challenges, making you a more attractive candidate.
✨Tip Number 4
Stay updated on the latest technologies and tools used in incident management. Showing that you are proactive about learning can impress potential employers and demonstrate your commitment to the role.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with managing Crisis Major Incidents, particularly P1 incidents. Use specific examples that demonstrate your ability to lead cross-functional teams and communicate effectively under pressure.
Craft a Strong Cover Letter: In your cover letter, emphasise your relevant experience in the banking or financial services sector. Discuss your familiarity with ITIL processes and how you've successfully managed high-severity incidents in the past.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a section in your application that outlines your stakeholder management skills. Provide examples of how you've maintained clear communication during critical incidents.
Highlight Relevant Certifications: If you have any certifications related to incident management or ITIL, be sure to mention them in your application. This can help demonstrate your commitment to professional development and your expertise in the field.
How to prepare for a job interview at HOK Consulting - Technical Recruitment Consultancy
✨Showcase Your Crisis Management Experience
Be prepared to discuss specific examples of how you've successfully managed P1 incidents in the past. Highlight your role, the challenges faced, and the outcomes achieved to demonstrate your capability in high-pressure situations.
✨Emphasise Communication Skills
Since effective communication is crucial during major incidents, be ready to explain how you keep stakeholders informed throughout the incident lifecycle. Share examples of how you've facilitated clear communication among cross-functional teams.
✨Familiarise Yourself with ITIL Processes
Brush up on ITIL processes and how they relate to incident management. Be prepared to discuss how you've applied these frameworks in your previous roles, particularly in escalation management and conducting post-incident reviews.
✨Demonstrate Leadership Under Pressure
As an incident commander, your ability to lead teams under pressure is vital. Prepare to share instances where you've successfully coordinated teams during crises, focusing on your leadership style and decision-making process.
