At a Glance
- Tasks: Oversee testing for a large-scale Contact Centre migration and ensure quality assurance.
- Company: Join a leading banking and insurance firm with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Ideal for those seeking to advance their career in a supportive team.
- Why this job: Make a significant impact on critical projects in a dynamic environment.
- Qualifications: Experience in test assurance, governance, and contact centre technologies required.
The predicted salary is between 50000 - 65000 £ per year.
Job Title
Contact Center Senior Test Analyst
Location
Hybrid (x3 days from Horsham or London)
Banking and Insurance experience preferred.
Visa
- Only ILR/British
- We are looking for an experienced
Contact Center Senior Test Analyst to provide independent QA oversight for a large-scale Contact Centre and Infrastructure Migration programme.
You will govern testing activities, challenge vendor deliverables, establish quality gates, and ensure successful end-to-end testing and business sign-off.
Key Responsibilities
- Provide independent Test Assurance and Governance.
- Review and challenge test strategies, plans, and vendor deliverables.
- Define test governance, quality gates, entry/exit criteria, and POAP.
- Oversee Regression, Integration, UAT, Network, DR, Rollback, Call Recording, and End-to-End testing.
- Manage defect governance, risk reporting, and executive status updates.
- Ensure test evidence, business sign-offs, and programme closure activities are completed.
- Required Skills
- Test Assurance & Test Governance
- Gamma Telephony & Enterprise Network Testing
- Test Strategy, UAT Governance & Defect Management
- IVR, Network Configuration, DR & Integration Testing
- #J-18808-Ljbffr
Contact Center Senior Test Analyst in London employer: HOK Consulting - Technical Recruitment Consultancy
HOK Consulting is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a significant impact in the IT sector. With a strong focus on employee growth, we offer ample opportunities for career advancement and skill development, all while working in a dynamic global environment that values diversity and inclusion. Our commitment to excellence in service delivery ensures that you will be part of a team that drives meaningful change and optimises performance across the board.
Contact Details:
HOK Consulting - Technical Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Center Senior Test Analyst in London
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We think you need these skills to ace Contact Center Senior Test Analyst in London
Some tips for your application 🫡
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✨Brush Up on Financial Analysis Skills
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