At a Glance
- Tasks: Oversee testing activities and ensure quality in a large-scale Contact Centre migration.
- Company: Join a leading banking and insurance firm with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on innovation and excellence.
- Why this job: Make a significant impact on critical projects while enhancing your QA skills.
- Qualifications: Experience in test assurance, governance, and familiarity with telephony systems.
The predicted salary is between 50000 - 65000 £ per year.
Job Title
Contact Center Senior Test Analyst
Location
Hybrid (x3 days from Horsham or London)
Banking and Insurance experience preferred.
Visa
- Only ILR/British
- We are looking for an experienced
Contact Center Senior Test Analyst to provide independent QA oversight for a large-scale Contact Centre and Infrastructure Migration programme.
You will govern testing activities, challenge vendor deliverables, establish quality gates, and ensure successful end-to-end testing and business sign-off.
Key Responsibilities
- Provide independent Test Assurance and Governance.
- Review and challenge test strategies, plans, and vendor deliverables.
- Define test governance, quality gates, entry/exit criteria, and POAP.
- Oversee Regression, Integration, UAT, Network, DR, Rollback, Call Recording, and End-to-End testing.
- Manage defect governance, risk reporting, and executive status updates.
- Ensure test evidence, business sign-offs, and programme closure activities are completed.
- Required Skills
- Test Assurance & Test Governance
- Gamma Telephony & Enterprise Network Testing
- Test Strategy, UAT Governance & Defect Management
- IVR, Network Configuration, DR & Integration Testing
- #J-18808-Ljbffr
Contact Center Senior Test Analyst employer: HOK Consulting - Technical Recruitment Consultancy
HOK Consulting is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a significant impact in the IT sector. With a strong focus on employee growth, we offer ample opportunities for career advancement and skill development, all while working in a dynamic global environment that values diversity and inclusion. Our commitment to excellence in service delivery ensures that you will be part of a team that drives meaningful change and optimises performance across the board.
Contact Details:
HOK Consulting - Technical Recruitment Consultancy Recruitment Team
