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- Tasks: Join our Workplace Services team as a System Administrator, tackling support and project work.
- Company: Hoist Finance is a dynamic company focused on ethical business practices and career growth.
- Benefits: Enjoy competitive salary, pension, life cover, EV scheme, and free parking.
- Why this job: Be part of a passionate team, solve problems, and grow your skills in a hybrid work environment.
- Qualifications: 3+ years in a similar role with strong problem-solving skills and experience in various applications.
- Other info: Work at least two days a week in MediaCityUK, Salford, Greater Manchester.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary
We are looking for an experienced System Administrator to join our passionate Workplace Services team. The ideal candidate will have experience working in a third-line support role with a mixture of project and BAU work, have a passion for delivering exceptional customer service, enjoy problem solving, knowledge sharing and be keen to grow their skills and adapt to new technologies.
Key Responsibilities:
- Serve as an escalation point for first and second-line support teams.
- Communicate effectively with customers in 13 different countries.
- Proactively identify and resolve issues, ensuring the smooth operation of all application platforms.
- Participate in project work: Contribute to various projects, including application upgrades, migrations, and new implementations, ensuring they are completed on time.
- Investigate and remediate root causes of incidents and problems to prevent recurrence.
- Collaborate with internal and external teams to effectively fulfil requests, incident resolutions, and complete project tasks.
- Contribute to service improvements and optimise support processes, using automation where possible.
- Document and update knowledge base articles: Ensure that all troubleshooting steps and resolutions are well-documented to aid first and second-line support teams.
- Participate in change management processes: implementation of changes to the applications, ensuring minimal disruption to service.
- Support problem management processes: Identify, document, and resolve recurring issues to improve overall service quality.
Skills and Experience:
- 3+ years experience in a System Administrator, Infrastructure Engineer or similar third-line support role.
- Experience working with a wide variety of different applications/services including: Microsoft 365 Administration (Exchange Online, SharePoint, Microsoft Teams, Purview, Defender), Microsoft Entra (Conditional Access, Identity Management, Application Registrations, Multifactor Authentication), Active Directory, Intune, SFTP, SCCM, Certificate Management, DNS, DFS, Azure Files.
- Experience working with a split of project deliverables and support tasks in line with SLAs.
- Ability to prioritise work efficiently according to SLA/Priority.
- Strong problem-solving skills with a proactive approach to learning and improvement.
- Familiarity with Service Management/Documentation tools like ServiceNow, Jira, Confluence.
- Certified to ITIL foundation level is desirable, or an understanding of the framework.
- Ability to triage and resolve application issues or escalate appropriately.
- Familiarity with good practice surrounding identity and access management, access reviews, concepts of least privilege, RBAC and JML processes.
- Experience working within a team and independently.
- Excellent communication and time keeping skills.
Location and Working Hours
This is a hybrid-working role, with the successful candidate being expected to work at least two days a week in our offices in MediaCityUK, Salford, Greater Manchester, UK.
Salary and Benefits
- Competitive salary depending on experience
- Pension and life cover
- Salary sacrifice EV scheme
- Free parking
Working with smart, engaged colleagues driven by strong business ethics, you will play an important role at Hoist Finance, and have the opportunity to develop your career as the company continues to grow.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
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Workplace Services Engineer employer: Hoist Finance AB
Contact Detail:
Hoist Finance AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Services Engineer
✨Tip Number 1
Make sure to highlight your experience with Microsoft 365 Administration and other relevant applications in your conversations. This will show that you have the technical skills needed for the role and can hit the ground running.
✨Tip Number 2
Demonstrate your problem-solving abilities during interviews by discussing specific examples where you've proactively identified and resolved issues. This will showcase your proactive approach and ability to improve service quality.
✨Tip Number 3
Familiarize yourself with the tools mentioned in the job description, like ServiceNow and Jira. Being able to discuss how you've used these tools in past roles will give you an edge and show your readiness to adapt to their processes.
✨Tip Number 4
Since this role involves communication with customers across 13 countries, practice articulating your thoughts clearly and concisely. Good communication skills are essential, so be prepared to demonstrate this during your interactions.
We think you need these skills to ace Workplace Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a System Administrator or in a similar third-line support role. Emphasize your skills with Microsoft 365, Active Directory, and other relevant technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific projects you've worked on that align with the responsibilities of the Workplace Services Engineer role.
Highlight Relevant Experience: In your application, clearly outline your experience with project deliverables and support tasks. Provide examples of how you've contributed to service improvements and resolved recurring issues.
Showcase Communication Skills: Since the role involves communicating with customers across 13 countries, emphasize your communication skills in your application. Mention any experience you have working in diverse teams or with international clients.
How to prepare for a job interview at Hoist Finance AB
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with various applications and services mentioned in the job description, such as Microsoft 365, Active Directory, and Azure Files. Highlight specific projects where you successfully implemented or supported these technologies.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've proactively identified and resolved issues in previous roles. Discuss your approach to troubleshooting and how you ensure minimal disruption to services during problem resolution.
✨Communicate Effectively
Since the role involves communicating with customers across 13 different countries, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand.
✨Emphasize Collaboration and Documentation
Highlight your experience working within teams and your ability to document processes and solutions effectively. Discuss how you have contributed to knowledge bases or service improvements in past roles.
