At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel rates, extra leave for your birthday, and flexible working arrangements.
- Other info: Dynamic work environment with opportunities for personal growth and team spirit.
- Why this job: Be the friendly face that creates memorable experiences for guests every day.
- Qualifications: A welcoming personality with strong communication skills and attention to detail.
The predicted salary is between 24000 - 36000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL BENEFITS
- Discounted hotel room rates for you and your friends and family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption and shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £**** per year
- And much much more
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Guest Service Assistant in Belfast employer: Hoidday Inn Express Antrim
At RBH, we pride ourselves on being a people-first employer, offering a vibrant work culture that celebrates diversity and individuality. Our Guest Service Assistants enjoy a range of benefits including flexible working arrangements, enhanced leave options, and opportunities for professional growth through course sponsorship. With a commitment to employee wellbeing and a supportive environment, we ensure that every team member feels valued and empowered to make a difference in the hospitality industry.
Contact Details:
Hoidday Inn Express Antrim Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's social media and website. Understanding their values and vibe will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you feel more confident and ready to showcase your welcoming personality and problem-solving skills.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, and you want to show that you’re ready to be the friendly face at the front desk.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant in Belfast
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like strong communication and problem-solving abilities. This shows us you’ve done your homework!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as we value sharp attention to detail. A polished application reflects your professionalism and care for the role.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application directly, and it helps us keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hoidday Inn Express Antrim
✨Show Your Personality
As a Guest Service Assistant, your personality is key! Make sure to let your friendly and welcoming nature shine through during the interview. Share personal anecdotes that highlight your love for connecting with people and making their day brighter.
✨Know the Company
Do a bit of homework on RBH and its values. Understand their commitment to diversity, wellbeing, and sustainability. This will not only impress your interviewers but also help you align your answers with what they truly value in their team members.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled challenging situations in the past. Whether it’s resolving a guest complaint or managing a busy front desk, showing that you can think on your feet and maintain a positive attitude will set you apart.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how they celebrate employee achievements. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
