Senior Account Manager in Watford

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivalled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

A Hybrid working model: Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 60% of the time for most people.

What does a Senior Account Manager do at Hogarth?

As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account. You will be required to have a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget. You will be client focused and require good communication, organisation and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

What does a Senior Account Manager do at Hogarth, on the TJX account?

You will be working within the client's Activation Account team, implanted onsite working on behalf of the client. You will attend TJX office in Watford twice a week and occasionally work from the Hogarth office in London. You will deliver projects, working with TJX's onsite in-house creative team. You will be responsible for managing projects from briefing to final delivery, ensuring that TJX stakeholders, clients and agencies, adhere to set timings to ensure a timely delivery of all projects. You will be working on a range of projects from campaign development through to asset delivery for multiple channels.

Client management responsibilities:

• Immerse yourself in the client's brand and offering
• Prepare client proposals
• Present and deliver creative work appropriately – take ownership of your work and ensure best in class delivery of work to a high standard
• Provide weekly status reports, accompanied by a meeting or call as per client needs
• Provide agendas and detailed contact reports following all client meetings
• Set and manage client expectations deliverables and timeframes
• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
• Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
• Build strong day to day relationships with all clients and agency stakeholders – communication is key
• Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

Project Management responsibilities:

• Co-ordinate between all relevant parties, this might be internally within the client TJX, internally within Hogarth or with other agencies and 3rd party partners of TJX.
• Consistently deliver against all contractual obligations include SLAs and KPIs
• Manage client projects from brief to delivery ensuring final materials are on time and of the highest quality
• Follow agreed workflows and utilise relevant project management tools that the client uses – Workfront, Trello etc.
• Ensure clear division of responsibility for appropriate files at each stage of the project
• Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
• Manage, monitor and update all timelines and set realistic expectations with stakeholders
• Monitor internal workflows, identify areas for improvement and make recommendations
• Ensure Schedules, technical specs and copy dates are obtained and correct, report any delays to AD or TJX BAM
• Check all materials (PDFs, emails etc.) and ensure quality control procedures have been followed before sending to clients
• Keep AD updated on status of projects
• Collate any information needed for input to client reports and presentations
• Help organise, attend (if required) and minute meetings
• Manage your workload effectively and highlight to your line manager if support is required to ensure successful completion of a project
• Manage other team members and become a mentor
• Provide administrative support team as required

Reporting lines and key stakeholders:

This role reports to the Account Director – Watford, but you will have a dotted reporting line into a client lead. You will work closely with Creative, Print, Digital, Production teams.

Requirements:

• Experience in managing and servicing multi market accounts in the retail space
• Experience working in Creative, Branding, Social, Digital or Print production
• Experience with creative adaptation briefs
• Strong time management skills/prioritisation skills
• Can do attitude and an ability to work under pressure
• Strong interpersonal and communication skills
• Fluent oral and written English, other languages desirable
• Strong numeracy skills
• Quick learner when it comes to different software
• Highly organised, detail oriented, client focused and proactive
• Team Player
• Strong IT literacy, including Word, Excel, PowerPoint/Key

Our Hogarth Values:

• Hands on: No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.
• Honesty: We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together.
• Heart & Soul: We bring heart to everything we make. Passion, pride and relentless drive push us beyond "good enough" ––because we care deeply about our craft, and we're always chasing better.
• Happy Family: Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people.
• Hungry: Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.

Inclusion and Impact: WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.