At a Glance
- Tasks: Support and enhance critical applications while collaborating with global teams.
- Company: Join a leading global IT team focused on innovation and collaboration.
- Benefits: Flexible working hours, remote options, and professional development opportunities.
- Other info: Be part of a global team with excellent career growth potential.
- Why this job: Make a real impact by improving essential applications in a dynamic environment.
- Qualifications: Experience in application support and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
The IT Practice Applications team operates within the Global IT Application and Engineering Services and supports a diverse portfolio of firm-critical applications. The team is globally distributed, providing engineering and operational support across multiple offices, and works closely with stakeholders, project teams, and vendors to deliver reliable, secure, and well-governed application services.
Working Hours: 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office.
Role Overview: The IT Application Engineer - Practice Applications is a hands-on technical role responsible for the support, maintenance, configuration, and continuous improvement of applications within the Practice Applications portfolio. The postholder acts as technical owner for assigned applications, providing a clear point of accountability for operational stability, lifecycle management, and service improvement. These applications range from in-house developed to commercial off-the-shelf applications. The role is responsible for integrations, data handling, reporting, implementation, testing and ongoing support.
Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. All members of the firm participate in our Responsible Business program.
- Application Support and Engineering: Provide technical support across Practice Applications, resolving incidents, requests, and tasks through the firm's service management platform. Perform root cause analysis for recurring and complex incidents, implementing permanent remediation. Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities. Configure and administer vendor-hosted SaaS applications in line with firm standards and operational requirements. Support application upgrades, patching, and lifecycle management activities. Assist with onboarding of new applications into support, ensuring operational readiness. Act as technical owner for assigned applications, including operational health, lifecycle management, and continuous improvement. Provide application production support, including participation in major incident response and out-of-hours support where required. Plan, coordinate, and implement application changes in accordance with change management processes. Support software deployments and installs across EUC and server-side components, including defect remediation and promotion of changes across DEV, TEST, UAT, and PROD environments.
- Operational Stability and Service Improvement: Reduce repeat incidents through proactive engineering improvements. Identify technical debt and contribute to remediation plans. Implement monitoring, alerting, and health checks where gaps exist. Improve service resilience through documentation, automation, and standardisation. Contribute to engineering backlog prioritisation. Monitor applications and recommend reliability, performance, and maintainability improvements. Contribute to application consolidation and rationalisation initiatives to improve agility, reduce cost, and enhance user experience.
- Documentation and Knowledge Management: Maintain technical documentation including CMDB records, runbooks, knowledge articles, support procedures, and design documentation. Capture troubleshooting knowledge and support knowledge transfer from vendors and project teams. Document application architecture, integrations, and support models to support long-term maintainability.
- Security, Risk and Compliance: Ensure applications meet security, patching, and lifecycle standards. Support identity integration, SSO configuration, and access controls. Assist with audit responses and remediation of security findings. Work with InfoSec to address vulnerabilities and compliance requirements. Comply with IT change management standards and participate in change planning and implementation activities.
- Vendor and Stakeholder Collaboration: Work with vendors to troubleshoot issues, manage changes, and maintain knowledge of supported platforms. Participate in technical discussions with firm stakeholders. Provide clear technical status and risk updates to stakeholders. Support service transition and change implementation activities. Monitor vendor release notes, product roadmaps, and planned changes for supported applications. Collaborate with project managers, business analysts, QA analysts, database administrators, infrastructure teams, and business users.
- Team Contribution: Contribute to continuous improvement initiatives across Practice Applications and other IT Functions. Share knowledge and support capability uplift across the team. Contribute to consistent engineering standards and ways of working across the team.
Essential Core Technical Capability: Strong experience supporting enterprise applications in complex environments. Hands-on troubleshooting across multi-tier enterprise applications, including infrastructure, application, and integration layers. Experience supporting SaaS, vendor-hosted, and on-premise applications within enterprise environments. Good understanding of incident, problem, and change management processes. Experience producing and maintaining technical documentation, designs, and runbooks. Strong analytical and problem-solving skills. Ability to work independently with clear ownership of services. Strong communication skills, including the ability to translate technical concepts for non-technical stakeholders and end users. Ability to manage workload and prioritise tasks across multiple applications and initiatives. Ability to recognise technical boundaries and escalate appropriately. Understanding of DEV / TEST / UAT / PROD environment management.
Additional Technical Experience (Beneficial): Experience supporting legal or professional services applications in regulated, security-conscious enterprise environments. Experience supporting legal CRM platforms such as InterAction or similar relationship management systems. Experience supporting software such as Anaqua or similar docketing management systems. Experience supporting SharePoint Online hosted extranets and related application integrations. Understanding of application packaging and deployment concepts. Experience supporting SQL-based applications, including basic to intermediate T-SQL querying using SQL Server Management Studio. Understanding of PowerShell scripting. Understanding of networking and firewall awareness for application troubleshooting. Knowledge of HTML, CSS, and JavaScript, XML, XSLT, or XAML.
Experience in an Application Support Engineer or Application Engineer role supporting business-critical enterprise applications. Strong working knowledge of Microsoft 365, Windows Server, and identity platforms. ITIL Foundation or equivalent service management experience desirable. Hold, or be willing to work towards attaining, relevant Microsoft certifications (e.g., AZ-900: Microsoft Azure Fundamentals, PL-900: Microsoft Power Platform Fundamentals).
Hybrid IT Application Engineer – Practice Applications in Birmingham employer: Hogan Lovells
Join a dynamic and globally distributed IT Practice Applications team that values collaboration, innovation, and professional growth. With a flexible working environment allowing for hybrid arrangements, you will have the opportunity to enhance your technical skills while contributing to critical applications that drive the firm's success. Our commitment to employee development, coupled with a culture of continuous improvement and responsible business practices, makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid IT Application Engineer – Practice Applications in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support and engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository that highlights your projects and technical expertise. This is a great way to demonstrate your hands-on experience and problem-solving abilities to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid IT Application Engineer – Practice Applications in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Hybrid IT Application Engineer. Highlight your experience with enterprise applications, troubleshooting skills, and any relevant technical knowledge that matches the job description.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past experiences that align with the responsibilities mentioned in the job description, especially around application support and engineering.
Showcase Your Technical Skills:Don’t forget to include your technical skills prominently. Mention your experience with Microsoft 365, Windows Server, and any relevant tools or platforms you’ve worked with. We want to see how you can contribute to our team right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hogan Lovells
✨Know Your Applications
Before the interview, make sure you have a solid understanding of the applications you'll be working with. Familiarise yourself with both in-house developed and commercial off-the-shelf applications. This will help you speak confidently about your experience and how you can contribute to their support and improvement.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled complex incidents in the past. Highlight your analytical skills and your approach to root cause analysis. This is crucial for demonstrating your ability to reduce repeat incidents and improve operational stability.
✨Communicate Clearly
Since you'll be working with various stakeholders, practice explaining technical concepts in simple terms. Think of ways to translate your technical knowledge for non-technical team members. This will show that you can bridge the gap between technical and non-technical audiences effectively.
✨Emphasise Team Collaboration
The role involves working closely with different teams, so highlight your experience in collaborative environments. Share examples of how you've contributed to team initiatives or supported colleagues in achieving common goals. This will demonstrate your ability to work well within a global, distributed team.
