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- Tasks: Support aftersales, communicate with customers, and ensure smooth workshop operations.
- Company: Heritage dealership in Henley-on-Thames with a focus on quality and customer care.
- Benefits: Competitive salary plus commission, work with exciting cars, and strong management support.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Join a values-driven team and build lasting relationships with customers and colleagues.
- Qualifications: Prior experience in customer service and a passion for cars.
The predicted salary is between 30000 - 40000 £ per year.
Join a dealership with heritage, and help shape its future. For generations, we’ve been trusted in Henley-on-Thames and beyond to deliver expertise, integrity, and genuine customer care. Now, as we enter an exciting growth phase, we’re looking for a Service Adviser to support the delivery of an exceptional aftersales experience for our customers and help strengthen our workshop operation.
This is not a high-volume, transactional service desk role. Our customers value honesty, quality, attention to detail and personal service. We are looking for someone who shares those values and takes pride in clear communication, strong organisation and delivering the standard of care that our customers deserve.
You will work as part of a small and collaborative aftersales team alongside our experienced Service Consultant, reporting to our ambitious Service Manager.
What you’ll do:- Support the day-to-day running of the aftersales department
- Act as a key point of contact for customers with vehicles in the workshop
- Keep customers updated on vehicle progress, timescales, additional work and completion
- Prepare estimates and obtain approval for additional work before it is carried out
- Liaise closely with technicians and the Service Manager to help maintain efficient workshop flow
- Ensure job cards, customer notes and service documentation are accurate and up to date
- Coordinate with parts and workshop teams to support timely completion of work
- Assist with vehicle check-in and handover, ensuring customers feel informed and looked after throughout
- Explain completed work clearly and professionally at collection
- Handle aftersales queries in a calm, helpful and professional manner
- Identify genuine opportunities to support aftersales sales in an honest and consultative way
- Help build long-term customer relationships that encourage trust, retention and repeat business
- Build strong relationships with your team
- Competitive basic salary + commission.
- The chance to work amongst exciting performance, prestige and classic cars – from MOT’s through to restorations.
- Access to a loyal, established customer base in Henley and the surrounding area.
- Strong backing: experienced management, marketing support, and sales administration team.
- A values-driven culture built on honesty, teamwork, and long-term progression.
How to apply: Send us your CV and a short note about why you’d be a great fit for this role. Prior experience is essential - if you’re driven, personable, and ready to grow with us, we’d love to hear from you. We welcome applicants from all backgrounds and are committed to building a diverse, forward-looking team.
Service Adviser - Performance & Prestige cars in Reading employer: Hofmann's of Henley
Contact Detail:
Hofmann's of Henley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Adviser - Performance & Prestige cars in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at the dealership. Building relationships can give you insider info and even lead to job opportunities.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent news. Show that you’re not just another candidate; you’re genuinely interested in their heritage and future growth. Tailor your answers to reflect their commitment to customer care.
✨Tip Number 3
Practice your communication skills! As a Service Adviser, clear and professional communication is key. Role-play common scenarios with a friend to boost your confidence and ensure you can handle customer queries smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our values-driven culture.
We think you need these skills to ace Service Adviser - Performance & Prestige cars in Reading
Some tips for your application 🫡
Show Your Passion: When you write your application, let your enthusiasm for performance and prestige cars shine through. We want to see that you genuinely care about delivering exceptional customer service and have a real interest in the automotive world.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role of Service Adviser. Focus on your skills in communication, organisation, and customer care, as these are key to what we’re looking for at our dealership.
Craft a Personal Note: Alongside your CV, include a short note explaining why you’d be a great fit for our team. Be specific about how your values align with ours, especially around honesty and teamwork, as this is super important to us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to grow with us in Henley-on-Thames.
How to prepare for a job interview at Hofmann's of Henley
✨Know the Company Inside Out
Before your interview, take some time to research the dealership's history, values, and customer service approach. Understanding their commitment to quality and personal service will help you align your answers with what they value most.
✨Showcase Your Communication Skills
As a Service Adviser, clear communication is key. Prepare examples from your past experiences where you effectively communicated with customers or team members. This will demonstrate your ability to keep customers informed and build strong relationships.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing customer queries or coordinating with technicians. Think of real-life scenarios where you successfully navigated challenges, and be ready to share those stories.
✨Emphasise Teamwork and Collaboration
Since you'll be working closely with a small team, highlight your ability to collaborate effectively. Share examples of how you've contributed to a team's success in previous roles, showing that you're a team player who values collective achievement.