At a Glance
- Tasks: Lead the development of customer journeys and create best-in-class experiences.
- Company: Hodge, a Welsh financial services provider focused on real estate finance.
- Benefits: Competitive salary, diverse workplace, and commitment to sustainability.
- Other info: Join a diverse team dedicated to putting customers at the heart of everything.
- Why this job: Make a positive impact on customers and society while driving innovation.
- Qualifications: Experience in technology change and understanding of customer journeys.
Do you want to be part of a force for good, helping to make life better for customers and society in the moments that matter? At Hodge, we put people at the heart of our business, and that means our customers, colleagues and communities. Hodge is a Welsh financial services provider focused on real estate finance and specialist residential mortgage markets.
The role will lead the development and execution of the technology customer journey, creating best in-class experiences to delight our customers with a rich and frictionless experience, increasing Hodge’s relevancy with new and existing customers. Through owning and managing development roadmaps, there will be control of the prioritisation of the associated backlogs. Conducting regular customer testing and utilising various sources of insights to improve activity, working closely with the wider team to review and incorporate into the build.
- Previous experience of technology change.
- Deep knowledge of understanding customer journeys.
- Demonstrate knowledge and understanding of BCOBS, FCA and PRA regulatory frameworks.
Key Responsibilities will include:
- Develop a deep understanding of our customer experience to review and challenge existing processes as well as developing innovative solutions that always put our customers first.
- Help to shape the customer experience across all touchpoints with emphasis and understanding on the key moments of truth.
- Guide the delivery team and wider business to better understand and deliver for our customers being empowered to agree final user stories.
- Steer sprint/release planning sessions by working with the agile team to plan releases that deliver maximum business value and respond to customer needs, reducing effort by continuously refining the relevant backlogs.
- Lead discovery work around MVP for any new feature, collaborating with user experience and agile delivery teams to prototype and validate the MVP with customers.
- Effectively present the vision, roadmap, KPIs and execution plans to motivate delivery teams and meet business needs.
- Work with the other customer experience owners to establish best practice and hold PO meetings at the end of sprints to enable this.
- Act as an advocate for innovative and evidence-based approaches to improve customer experience and profitability.
- Understand customer target segmentation/key user personas and develop a deep understanding of customers’ needs, developing personas at the outset, working with the customer experience and research to ensure they are used through design and delivery.
- Through a process of user acceptance testing, test and learn methodology and by leveraging, understand the customer; ensure that the customer’s experience is relevant and engaging.
- Work with the change and operational areas to define any business cases and benefits and track the effectiveness of these to demonstrate value, including customer KPIs.
- Build trusted and effective working relationships with product, marketing, customer services, customer experience, regulatory and change teams.
- Inspire colleagues with a passion for delivering for the customer, challenging business areas and the development teams to place the customer at the heart of everything we do.
- Drive rapid progress within an agile team to deliver maximum value adhering to the Hodge delivery framework.
- Continue to develop knowledge of group products and services and customer research/user experience testing approaches, including the use of Google analytics and SessionCam.
Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, media, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.
Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.
ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.
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Product Owner in Cardiff employer: Hodge
Hodge is an excellent employer that fosters a collaborative and innovative work culture, providing employees with the autonomy to lead significant financial reporting initiatives. Located in a dynamic banking environment, we offer competitive benefits, continuous professional development opportunities, and a supportive atmosphere that encourages growth and mentorship within the finance team. Join us to make a meaningful impact while advancing your career in a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner in Cardiff
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Hodge. You never know who might be your next boss or a crucial contact!
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Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Hodge.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Hodge. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Product Owner in Cardiff
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Hodge and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Hodge how you can be a team player!
How to prepare for a job interview at Hodge
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Hodge.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Hodge's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
