At a Glance
- Tasks: Lead the mortgage journey and enhance customer experience across various channels.
- Company: Hodge, a forward-thinking Welsh financial services provider.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and customer satisfaction.
- Why this job: Shape the future of mortgage services and make a real difference for customers.
- Qualifications: Experience in customer experience management and product development.
The predicted salary is between 45000 - 55000 £ per year.
Hodge, a Welsh financial services provider focused on real estate finance and specialist residential mortgage markets, is seeking a Mortgage Customer and Product Manager to shape the mortgage journey and connect product development, customer insight and colleague feedback.
You will own the end-to-end mortgage journey, drive improvements across online, telephone, email and postal channels, and work with governance to ensure customer-focused, compliant and commercially effective solutions.
Mortgage Customer Experience & Product Lead in Cardiff employer: Hodge
Hodge is an exceptional employer that values its employees by fostering a collaborative work culture and providing ample opportunities for professional growth. Located in Wales, the company offers competitive benefits, including a generous car allowance, and prioritises strong relationships both within teams and with clients, making it a rewarding place to build a career in finance.
