Administrative Assistant (6-month FTC) in Cardiff

Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter? At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focuses on real estate finance and specialist residential mortgage markets.

This role supports the Real Estate Finance (REF) business plan by providing efficient administrative support, ensuring accurate record keeping and data reporting for REF customers. It supports day-to-day lending activities, including loan administration, financial transactions, and Direct Debit collections, helping to ensure loans are serviced accurately and clients receive a high standard of service.

Minimum of five grade A-C GCSEs, including Maths and English

Key Responsibilities

• Ensure that client requirements and service levels are met by providing a timely, efficient, professional, enthusiastic and knowledgeable manner at all times, driving high levels of client satisfaction.
• Provide general administration support for day-to-day lending processes.
• Administer financial transactions for loans and associated accounts.
• Administration of regular Direct Debit loan collections at correct levels and in a timely manner to ensure loans are serviced and repaid accurately.
• Undertake production and review of management information relating to REF portfolio and present for approval in a timely and efficient manner.
• Ensure that systems-based records are maintained in a timely and accurate manner.
• Work collaboratively with the Business Development and Relationships teams to onboard new to bank relationships smoothly and in line with agreed timescales.
• Support the Business Development and Relationship teams to ensure appropriate security items are taken, drawdown processes and KYC research and searches are executed.
• Maintain and develop trusted relationships with key external parties.
• Ensure that on repayment of security items are released, as appropriate.
• Undertake the regular review of the Bank’s appointed panel of Professionals, ensuring that Professional Indemnity cover is updated and is appropriate for the services provided by the Company.
• Administer off-site storage of REF's security items in accordance with current procedures.
• Maintain a comprehensive knowledge of Hodge and proactively promote the bank's products and services where appropriate.

General

• Comply with all company policies and procedures and legislative and regulatory requirements, including, but not exhaustively, those related to GDPR, Money Laundering, Health & Safety, PRA/FCA regulations, employment, and other legislative requirements (as applicable).
• Undertake any other reasonable tasks as and when requested by senior management.
• Develop and maintain an up-to-date knowledge of Compliance & Risk regulatory and legislative information related to products/services (e.g. PRA/FCA rules, Data Protection, Money Laundering, etc.), as advised by line management.
• Support the risk culture of the organisation by taking personal responsibility for identifying and managing risks.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, media, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer. We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognise the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serve as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.

Apply today to become part of Hodge’s mission to make life better for customers and society in the moments that matter.