At a Glance
- Tasks: Handle enquiries, manage calls, and assist clients with their legal needs.
- Company: Join Hodge Jones & Allen LLP, a leading firm in civil liberties.
- Benefits: Enjoy generous leave, wellbeing support, and a comprehensive benefits package.
- Other info: Dynamic office environment with opportunities for professional growth.
- Why this job: Make a difference by supporting vulnerable clients in a meaningful way.
- Qualifications: Legal qualifications and experience with vulnerable clients are essential.
The predicted salary is between 24000 - 28000 £ per year.
Hodge Jones & Allen LLP are looking to recruit a New Enquiry Handler to support our Civil Liberties team. This is an office based role that involves receiving incoming calls/making outgoing calls, managing enquiries submitted via email/our website, and dealing with all new enquiries within the department.
Through careful listening and questioning, the New Enquiry Handler will gain an insight into the client’s requirements and assist as far as possible, liaising with fee earners to determine whether the case can be taken on. They will need to complete an accurate written attendance note of the call and ensure it is logged on our systems and circulated to reviewing fee earners. The New Enquiry Handler will also provide signposting information to those enquiries we cannot assist with.
The ability to handle a high level of incoming calls, manage information and interact with diverse and vulnerable clientele in a sensitive and professional manner at all times is essential.
- Relevant legal qualification/s, such as LLB, LLM etc.
- Previous legal work experience.
- Previous experience working with vulnerable clients.
- Good administrative and literacy skills, a methodical approach, teamwork, the ability to work on your own initiative and a flexible attitude.
- Working in an organised manner, paying attention to detail and good time management.
We offer a competitive and comprehensive benefits package designed to support your well-being, work-life balance and professional development, including:
- Generous annual leave (22-27 days depending on role), plus Christmas shutdown and additional birthday leave
- Extra paid leave for volunteering, moving house and study
- Long service recognition leave at 10, 15 and 20 years
- Pension scheme (3% employer contribution, 5% employee, with salary sacrifice option)
- Life assurance (2x salary) and Group Income Protection (up to state pension age)
- Enhanced maternity and paternity pay (subject to qualifying service)
- Wellbeing support, including Mental Health Champions, First Aiders and an Employee Assistance Programme
- Cycle to Work scheme and season ticket loan (post-probation)
- Employee referral bonus scheme
- Discounted legal services and access to an extensive Employee Benefits Portal (gym membership, health plans, private medical insurance, dental, cinema and retail discounts)
- Eye care contributions
- Complimentary office fruit deliveries twice weekly
- On-site social space with pool table and subsidised bar
New Enquiry Handler - Civil Liberties employer: Hodge Jones & Allen LLP
Hodge Jones & Allen LLP is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, generous annual leave, and comprehensive benefits including enhanced parental pay and wellbeing support, the firm fosters a positive environment for its team members. Located in a vibrant area, employees also enjoy unique perks such as complimentary office fruit deliveries and access to an extensive Employee Benefits Portal, making it a rewarding place to build a meaningful career in civil liberties.
StudySmarter Expert Advice🤫
We think this is how you could land New Enquiry Handler - Civil Liberties
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including Hodge Jones & Allen LLP, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace New Enquiry Handler - Civil Liberties
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Hodge Jones & Allen LLP, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Hodge Jones & Allen LLP and the specific role of New Enquiry Handler - Civil Liberties. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Hodge Jones & Allen LLP’s culture!
How to prepare for a job interview at Hodge Jones & Allen LLP
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Hodge Jones & Allen LLP.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Hodge Jones & Allen LLP.
