Hodge Bank is seeking a Customer Retention Representative in Cardiff to support the retention team and manage mortgage customer relationships. You will handle inquiries, guide customers through renewal options, and help craft tailored retention offers to improve satisfaction and loyalty.
The role requires mortgage knowledge, strong communication, and problem-solving skills, with a focus on regulatory compliance and accurate record-keeping. 35-hour weeks in Cardiff, salary around £25,100.
#J-18808-Ljbffr
Mortgage Renewals & Retention Specialist in Cardiff employer: Hodge Bank
Hodge Bank is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Cardiff. With a strong emphasis on employee growth, we provide ample opportunities for professional development and continuous improvement, ensuring that our Agile Delivery Lead can thrive while driving impactful technology initiatives. Our commitment to lean flow and CI/CD maturity not only enhances project outcomes but also creates a dynamic environment where every team member's contributions are valued and recognised.
