Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide a warm welcome and efficient admin support to patients and staff.
- Company: Hockley Medical Practice, a friendly GP practice in Birmingham.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be the first point of contact and make a difference in patient care.
- Qualifications: GCSEs in English and Maths; enthusiasm and good IT skills required.
- Other info: Full-time, part-time, and job share options available.
The predicted salary is between 12 - 15 £ per hour.
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
Main duties of the job:
- Greet patients and visitors to the practice.
- Book in, amend and cancel patient appointments online with practice appointment procedures ensuring optimum efficiency of the appointment system.
- Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.
- Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed.
- Set-up of new patients onto the computer system.
- Understand registration procedure.
- Ensure prescription box is checked daily, email and paper prescriptions given to clinicians for processing.
- Process docman scanning patient letters.
- Check emails on a daily basis if access has been given.
- Open and close surgery.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
About us:
Hockley Medical Practice, Birmingham B1 3AL, GP Practice based in Hockley, Birmingham.
Job responsibilities:
Requirement for GP receptionist and administrative staff. Previous NHS experience preferable but not essential. Candidate must be enthusiastic, able to travel between Practice and sister site, keen to learn and possess good IT skills. Wage based upon experience. Full time/ Part time/ Job share options available.
Person Specification:
Experience:
- Experience working in a team.
- Experience of working in primary care.
- Experience of working in a GP practice.
- Experience of dealing with vulnerable patients.
Qualifications:
- GCSE grade A to C in English and Maths (or equivalent).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Depending on experience £12.80-£15 per hour.
Receptionist/ Administrator in Birmingham employer: Hockley Medical Practice
Contact Detail:
Hockley Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/ Administrator in Birmingham
✨Tip Number 1
First impressions matter! When you walk into an interview, make sure to greet everyone with a smile and a friendly hello. It sets the tone and shows you're approachable, just like you'd be at the reception desk.
✨Tip Number 2
Be prepared to talk about your experience in handling enquiries and managing appointments. Share specific examples of how you've efficiently dealt with similar situations in the past. This will show that you can handle the busy environment of a GP practice.
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by asking about the team dynamics or how they handle patient feedback. It demonstrates that you’re keen to be part of their professional environment.
✨Tip Number 4
Finally, apply through our website! We love seeing candidates who are proactive and take the initiative. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Receptionist/ Administrator in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and providing top-notch service to our patients.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially if you've worked in a GP practice or similar environment. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff—just show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hockley Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Hockley Medical Practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a receptionist/administrator, communication is key. Prepare examples of how you've handled difficult situations or communicated effectively with patients in the past. This will demonstrate your ability to manage enquiries courteously and efficiently.
✨Be Ready for Role-Specific Scenarios
Expect scenario-based questions related to booking appointments, handling urgent consultations, or dealing with patient queries. Think through how you would approach these situations and be ready to share your thought process during the interview.
✨Highlight Your IT Proficiency
Since the role requires good IT skills, be prepared to discuss your experience with computer systems and software relevant to administrative tasks. If you have specific examples of how you've used technology to improve efficiency, make sure to mention them!