At a Glance
- Tasks: Provide a warm welcome and efficient admin support to patients and staff.
- Company: Hockley Medical Practice, a friendly GP practice in Birmingham.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Full-time, part-time, and job share options available.
- Why this job: Be the first point of contact and make a difference in patient care.
- Qualifications: GCSEs in English and Maths; enthusiasm and good IT skills required.
The predicted salary is between 12 - 15 £ per hour.
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
Main duties of the job:
- Greet patients and visitors to the practice.
- Book in, amend and cancel patient appointments online with practice appointment procedures ensuring optimum efficiency of the appointment system.
- Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.
- Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed.
- Set-up of new patients onto the computer system.
- Understand registration procedure.
- Ensure prescription box is checked daily, email and paper prescriptions given to clinicians for processing.
- Process docman scanning patient letters.
- Check emails on a daily basis if access has been given.
- Open and close surgery.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
About us:
Hockley Medical Practice, Birmingham B1 3AL, GP Practice based in Hockley, Birmingham.
Job responsibilities:
Requirement for GP receptionist and administrative staff. Previous NHS experience preferable but not essential. Candidate must be enthusiastic, able to travel between Practice and sister site, keen to learn and possess good IT skills. Wage based upon experience. Full time/ Part time/ Job share options available.
Person Specification:
Experience:
- Experience working in a team.
- Experience of working in primary care.
- Experience of working in a GP practice.
- Experience of dealing with vulnerable patients.
Qualifications:
- GCSE grade A to C in English and Maths (or equivalent).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Depending on experience £12.80-£15 per hour.
Receptionist/ Administrator in Birmingham employer: Hockley Medical Practice
Hockley Medical Practice in Birmingham offers a supportive and dynamic work environment for Receptionist/Administrators, where you will be the welcoming face of our practice. With flexible working options and opportunities for professional development, we prioritise employee growth while ensuring a high-quality service to our patients. Join us to make a meaningful impact in healthcare while enjoying a collaborative team culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/ Administrator in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Hockley Medical Practice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Hockley Medical Practice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Hockley Medical Practice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist/ Administrator in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Hockley Medical Practice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Hockley Medical Practice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Hockley Medical Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hockley Medical Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hockley Medical Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hockley Medical Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
