Shift Controller (Mobile)

We are looking for a Shift Controller (Mobile) to join Thames Water on a permanent basis.

As a Shift Controller, you’ll play a vital role in managing water production, making key decisions in real‑time, and ensuring top‑quality service.

You will work with a dedicated team, prioritise safety, and build your leadership skills in a role that offers real impact and real progression.

The base location will be at Shalford, Water Production site in Surrey (GU4 8BW); however, it will involve travel and responsibility to the wider Guildford area, comprising five other Water Treatment Works and storage reservoirs.

Working pattern: 12‑hour rotating shift.

Responsibilities

• Work with site managers, on‑site maintenance, Water Quality and off‑site control centre teams while closely monitoring the process to maintain water production and a smooth‑running site.
• Problem‑solve, respond and take control of challenging situations as they arise, providing technical input.
• Use Supervisory Control and Data Acquisition (SCADA) to monitor and control water treatment processes.
• Carry out sampling and related analysis to ensure compliance with internal standards and external regulations.
• Carry out manual fault finding, intervention and emergency response to maintain the treatment process or customer supply.
• Maintain documented records and shift logs.
• Takes responsibility for your health and safety, highlight any potential issues, contribute to risk assessments, and take action to make the area safe where possible.
• Keep your technical knowledge up to date and be aware of changes in procedures and asset standards.

Qualifications

• Experience working in a process and/or manufacturing environment in a control and quality assurance role.
• Hands‑on and practical experience with impeccable attention to detail and troubleshooting skills.
• Can‑do attitude, strong problem‑solving abilities, and a solution‑focused approach.
• Ability to remain calm and follow established procedures while communicating clearly and effectively.
• Competent to use company IT systems and Microsoft Office.
• Experience with SCADA software (highlight in your application).
• Full UK driving licence, as you will need to travel in a company vehicle to various operational sites.

Benefits

• Salary from £35,000 per annum, depending on skills and experience.
• Annual leave: 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
• Generous pension scheme through AON.
• Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced maternity leave, 26 weeks full pay and 13 weeks half pay.
• Access to benefits such as annual health MOTs, physiotherapy, counselling, cycle‑to‑work schemes, shopping vouchers and life assurance.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.