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For Companies At a Glance
- Tasks: Provide top-notch support to clients via phone, email, and live chat.
- Company: Join a leading Health Services Provider dedicated to quality care.
- Benefits: Salary between £24,000-£28,000, fully remote, and all IT equipment provided.
- Why this job: Make a difference in people's lives while working from anywhere.
- Qualifications: 3+ years in customer support and a passion for helping others.
- Other info: Enjoy a supportive team environment with opportunities for growth.
The predicted salary is between 24000 - 28000 £ per year.
A leading Health Services Provider seeks a Customer Support Agent to provide frontline support via phone, email, and live chat. This fully remote role requires at least 3 years of experience in a customer-facing position.
Responsibilities include:
- Handling sensitive enquiries
- Maintaining accurate records
- Ensuring high-quality care for clients
The position offers a salary between £24,000 and £28,000 based on experience, and all IT equipment will be provided.
Remote Healthcare Customer Support Advisor employer: Hockey Moves International R
Contact Detail:
Hockey Moves International R Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Healthcare Customer Support Advisor
✨Tip Number 1
Make sure you know the ins and outs of the healthcare industry. Brush up on common customer queries and challenges in this field. This will help us stand out during interviews and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves phone, email, and live chat support, we should be ready to demonstrate our ability to communicate clearly and empathetically. Role-playing with a friend can really help us nail this.
✨Tip Number 3
Don’t forget to highlight our experience in customer-facing roles. We need to share specific examples of how we’ve handled sensitive enquiries and provided excellent service. This will show potential employers that we’re the right fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match the job description perfectly, which is always a bonus!
We think you need these skills to ace Remote Healthcare Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-facing experience, especially in healthcare. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer support and how your experience aligns with our mission at StudySmarter.
Showcase Your Communication Skills: Since this role involves handling sensitive enquiries, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hockey Moves International R
✨Know Your Stuff
Before the interview, brush up on your knowledge of healthcare services and customer support best practices. Familiarise yourself with common issues clients face and how to handle sensitive enquiries. This will show that you’re not just a good communicator but also someone who understands the industry.
✨Showcase Your Experience
With at least 3 years in a customer-facing role, be ready to share specific examples of how you've handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewer see your problem-solving skills in action.
✨Emphasise Empathy
In healthcare, empathy is key. Prepare to discuss how you’ve provided high-quality care in previous roles. Think about times when you went above and beyond for a client, and be ready to share those stories. This will highlight your commitment to client satisfaction.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
