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- Tasks: Provide top-notch support via phone, email, and live chat for clients.
- Company: Join a leading Health Services Provider with a focus on quality care.
- Benefits: Fully remote role, competitive salary, and comprehensive training provided.
- Why this job: Make a real difference in patients' lives while working from home.
- Qualifications: 3+ years in customer service and strong communication skills required.
- Other info: Enjoy a supportive team environment with opportunities for growth.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided (3 - 5 weeks).
Responsibilities
- Provide frontline support via telephone, email, and live chat
- Handle enquiries with empathy, professionalism, and efficiency including during high-demand periods
- Book appointments and coordinate plans in line with operational requirements
- Maintain accurate and timely records across internal systems (e.g., Salesforce)
- Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions
- Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery
- Provide clear, accurate service information to customers in a friendly, courteous manner
- When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns
Requirements
- At least 3 years experience in a customer-facing or support role
- Experience of using databases and a proficient IT user
- Outstanding verbal and written communication skills
- Experience working in a fast paced, customer handling environment
- Clear understanding of confidentiality and handling sensitive information
- Self-sufficient and a problem solver
- Happy to undertake a DBS check
The Role
Fully remote, home based (all IT equipment will be provided). Monday to Friday, 9am - 5pm with 1 hour for lunch. Salary of £24,000 - £28,000 depending on experience.
If you are interested in this Customer Support Agent role, please apply with an up-to-date CV!
Customer Service Advisor employer: Hockey Moves International R
Contact Detail:
Hockey Moves International R Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or high-pressure situations, as this will demonstrate your problem-solving skills and empathy.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the company culture. Plus, it gives you a chance to see if it’s the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills, especially with databases like Salesforce. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your past experiences have prepared you for this role. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling, and don’t forget to convey your empathy and professionalism in your writing – it’s key to what we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Hockey Moves International R
✨Know Your Stuff
Before the interview, make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled enquiries with empathy and professionalism in the past. This will show that you understand the role and can deliver high-quality care.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce and other systems, it’s a good idea to get comfortable with them. If you have any experience with databases, highlight that during the interview. If not, do a bit of research on how Salesforce works so you can speak confidently about it.
✨Practice Your Communication Skills
Outstanding verbal and written communication skills are key for this role. Try doing mock interviews with a friend or family member where you focus on clear and friendly communication. This will help you feel more at ease when discussing sensitive matters during the actual interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've tackled challenges in previous roles. Think of specific situations where you had to solve a problem quickly and effectively, especially in a fast-paced environment. This will demonstrate your self-sufficiency and ability to handle pressure.
