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- Tasks: Support and maintain in-house computer systems and troubleshoot tech issues.
- Company: Join HOCHTIEF, a leading international civil engineering company known for innovation.
- Benefits: Enjoy a competitive salary, health care, pension, and career development opportunities.
- Why this job: Make a real impact by ensuring optimal performance of technology in a dynamic environment.
- Qualifications: Experience in IT support, strong knowledge of Windows Servers, and troubleshooting skills required.
- Other info: Office-based role with potential for remote work after probation; diverse and inclusive workplace.
The predicted salary is between 28000 - 42000 £ per year.
About us
HOCHTIEF (UK) Construction Limited is a leading international civil engineering company, specialising in complex market segments such as Transportation, Energy, Tunnelling, Building, Civil and Structural Engineering. HOCHTIEF (UK) Construction Limited are proud of our achievements and our reputation for innovation, dynamism and excellence and we are conscious of the fact that this success has been built firmly on the commitment and dedication of each member of our team.
About the role
We are currently looking to recruit a skilled and motivated Information, Communications and Technology (ICT) Support Technician to be based in our Head Office in Swindon, Wiltshire. You will support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within HOCHTIEF UK, at a 1st / 2nd line level. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. You will be responsible for troubleshooting issues in a timely and accurate fashion and provide user assistance where required and will support all Helpdesk enquiries and filter to the relevant member of the ICT Department. The role will also include installing, supporting, maintaining and repairing ICT hardware, software and peripheral equipment including mobile devices and end user communication systems and implementing the ICT onboarding and offboarding of HOCHTIEF employees, working with the Business Systems Developer where changes to the process are required. Please note that this role will be office based 5 days per week until successful completion of your probationary period where you can then apply to work from home 1 day per week.
About you
It is essential that you have previous experience in IT support or a related field and have a strong knowledge of Windows Servers and operating systems. Familiarity with computer hardware and troubleshooting techniques is required for this role. You will have experience with help desk operations and customer service skills as well as the ability to analyse technical issues and provide effective solutions to all colleagues across the business. You must be an enthusiastic and self-motivated individual who is able to work on their own initiative as well as part of a team.
What we offer
We will provide a competitive salary and benefits (including pension and health care plan), accommodation allowance (if outside of a reasonable commuting distance) and access to outstanding training and career opportunities.
How to apply
If you have a passion for quality, an innovative mind, the drive and determination to succeed, and meet the above requirements, we would love to hear from you. Please e-mail your CV and covering letter to:
HOCHTIEF recognises the benefit of diversity and welcomes all applications regardless of age, disability, marital status, race, religion, gender, sexual orientation, employment status or any other protected characteristic. HOCHTIEF is working with our Preferred Suppliers therefore any unsolicited applications received from Recruitment Agencies will not be considered.
Locations
Information Technology Support Technician employer: HOCHTIEF (UK) Construction Ltd
Contact Detail:
HOCHTIEF (UK) Construction Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Get to know the company! Research HOCHTIEF and understand their projects and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of Windows Servers and troubleshooting techniques. Practising common IT support scenarios can help you feel more confident during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the HOCHTIEF team!
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of ICT Support Technician. Highlight your experience with Windows Servers, troubleshooting techniques, and any relevant help desk operations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your previous experiences make you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In both your CV and cover letter, don’t forget to showcase your problem-solving abilities. Share specific examples of how you've tackled technical issues in the past. We’re all about finding effective solutions here at HOCHTIEF!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at HOCHTIEF (UK) Construction Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Servers and operating systems. Be ready to discuss your experience with troubleshooting techniques and how you've resolved issues in the past. This will show that you're not just familiar with the tech, but that you can handle real-world problems.
✨Showcase Your Customer Service Skills
Since this role involves a lot of user assistance, be prepared to share examples of how you've provided excellent customer service in previous IT support roles. Highlight any specific situations where you turned a frustrated user into a satisfied one. This will demonstrate your ability to communicate effectively and empathise with users.
✨Prepare for Helpdesk Scenarios
Think about common helpdesk scenarios you might encounter and how you would approach them. Practising responses to potential questions or issues can help you feel more confident during the interview. It’s all about showing that you can think on your feet and provide quick solutions.
✨Demonstrate Team Spirit
While being self-motivated is key, don’t forget to highlight your ability to work as part of a team. Share experiences where you collaborated with others to solve problems or improve processes. This will show that you’re not just a lone wolf but someone who values teamwork and contributes positively to the workplace.