At a Glance
- Tasks: Support export customers by processing orders and managing enquiries.
- Company: Join Hochiki Europe, a leader in fire detection solutions.
- Benefits: Competitive salary, supportive environment, and career growth opportunities.
- Other info: Great chance to develop skills in a collaborative setting.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: GCSE in English and Maths; training provided.
The predicted salary is between 30000 - 42000 £ per year.
Working for Hochiki Europe, we believe that our customers deserve the best, both in terms of the manufactured product and the service we offer. We know that our people are key to our ongoing success, and we recognise the value and contribution that our teams make. In return, we can offer full and rewarding careers, competitive benefits, and great opportunities in a supportive and dynamic environment.
Department: Supply Chain
Location: Chatham
Role Purpose: Responsible for sales support of Hochiki's products to Export and Republic of Ireland customers.
Who you’ll report to: Export Customer Services Team Leader
What you’ll be doing:
- Processing customer orders for the Export market using the company’s ERP system
- Sending order confirmations daily
- Sending customer proof of deliveries
- Systematically following up on Export customer enquiries
- Releasing customer orders to the warehouse for dispatch
- Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries
- Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In
- Assisting customer service staff, as appropriate when workload permits
- Any other duties as required by the Customer Service Team Leader as appropriate to allow for the smooth running of the department
- Calling and emailing customers with order status updates
- Managing and dealing with the daily call intake
Who you’ll be working with:
- Export customers
- Internal Departments, up to Management level
- Freight Forwarders
Person Specification:
We are looking for individuals who are highly motivated and have a passion to contribute to the success of Hochiki. In addition to this, you will possess the following:
Qualifications
- Essential: GCSE in English and Mathematics (or Equivalent)
Experience
- Essential: Training will be provided as required
- Desirable: Previous experience in a similar role within a Supply Chain department
Knowledge
- Essential: Export Customer Service skills
- Desirable: Fire Detection products
Technical skills
- Essential: Computer Literate with knowledge of Windows operating systems specifically Excel
- Desirable: SAP
Personal qualities:
- Strong communicator verbally and written
- Pro-active and able to take ownership
- An analytic approach to problem solving
- A good thinker and active listener
- Good time management skills
- Good problem-solving skills
- A dedicated attention to detail
- Self-starter with the ability to quickly learn about new processes
Export Customer Service Coordinator in Chatham employer: Hochiki Group
At Hochiki Europe, we pride ourselves on fostering a supportive and dynamic work environment where our employees are valued as key contributors to our success. Located in Chatham, we offer competitive benefits and full career development opportunities, ensuring that our Export Customer Service Coordinators can thrive while delivering exceptional service to our customers. Join us to be part of a team that prioritises growth, collaboration, and excellence in the supply chain sector.
StudySmarter Expert Advice🤫
We think this is how you could land Export Customer Service Coordinator in Chatham
✨Tip Number 1
Get to know the company! Research Hochiki Europe and understand their values and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and supply chain roles. Think about how your skills align with what Hochiki is looking for, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Export Customer Service Coordinator in Chatham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Export Customer Service Coordinator role. Highlight any relevant experience in customer service or supply chain, and don’t forget to mention your computer skills, especially with Excel!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Hochiki Europe and how your background makes you a great fit for the team. Keep it concise but engaging!
Show Off Your Communication Skills:Since this role involves liaising with customers and various departments, make sure your written application showcases your strong communication skills. Use clear and professional language, and double-check for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Hochiki Group
✨Know Your Stuff
Before the interview, make sure you understand Hochiki's products and services, especially in relation to export customer service. Familiarise yourself with their ERP system and any relevant supply chain processes. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your Communication Skills
As a coordinator, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed customer inquiries or liaised with different departments in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in a previous role. Be ready to discuss your analytical approach to problem-solving and how you prioritise tasks. This will highlight your ability to handle the dynamic nature of the export customer service role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order processing, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
