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- Tasks: Manage guest check-ins, bookings, and owner accounts while providing top-notch service.
- Company: Join Hoburne Devon Bay, a vibrant holiday park with a focus on guest experience.
- Benefits: Permanent role with flexible shifts, competitive pay, and a supportive team environment.
- Other info: Opportunity to work evenings and weekends, perfect for those seeking flexible hours.
- Why this job: Be the face of our park, creating memorable experiences for guests and owners alike.
- Qualifications: Experience in hospitality or admin roles, strong communication skills, and attention to detail.
The predicted salary is between 20000 - 25000 £ per year.
Hoburne Devon Bay are looking for a Guest Update and maintain accurate records for bookings, owner accounts, and financial transactions. Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete. Assist in resolving account balances, payments, and overdue invoices. Assist owners with post‑sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline. Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively. Greet and assist guests with check‑ins, check‑outs, and inquiries, ensuring a high level of service. Champion face‑to‑face communication to foster stronger relationships and resolve issues effectively.
Key Skills and Qualifications:
- The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Basic understanding of financial processes, such as invoicing, payments, and account management.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.
This is a permanent role, offering 37.5 hours per week. Shift flexibility ranging – shift range in peak season is up to 8am shift start or a 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays. If you feel you have the experience and the qualities, we are looking for please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
Receptionist (Guest & Owner Experience Co-ordinator) – Hoburne Devon Bay employer: Hoburne Ltd
Contact Detail:
Hoburne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Guest & Owner Experience Co-ordinator) – Hoburne Devon Bay
✨Tip Number 1
Get to know the company! Research Hoburne Devon Bay and understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of face-to-face interaction, make sure you can confidently greet guests and handle inquiries. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in previous roles. Being able to juggle check-ins, bookings, and owner queries is key, so highlight your multitasking abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Hoburne family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Receptionist (Guest & Owner Experience Co-ordinator) – Hoburne Devon Bay
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in receptionist or administrative roles, especially in hospitality. We want to see how your skills align with the responsibilities listed in the job description!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your communication skills, so don’t be afraid to show us your personality while staying professional.
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention how your skills in organisation and multitasking can help us maintain accurate records and provide excellent service to our guests and owners.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hoburne Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the role. Familiarise yourself with guest services, financial processes, and how to handle bookings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of face-to-face interaction, practice your communication skills. Think of examples where you've successfully resolved issues or built rapport with guests or clients. Being able to articulate these experiences will demonstrate your suitability for the role.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked about how you manage multiple tasks or keep track of important details. Share specific strategies you use to stay organised, especially in a busy environment like hospitality.
✨Flexibility is Key
Given the shift patterns mentioned, be prepared to discuss your availability and willingness to work evenings, weekends, and Bank Holidays. Showing that you're flexible and ready to adapt to the needs of the business will make you a more attractive candidate.