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- Tasks: Deliver exceptional service to guests and owners while managing reception operations.
- Company: Join the vibrant team at Hoburne Devon Bay, a leading holiday park.
- Benefits: Enjoy competitive pay, discounts, and 33 days holiday.
- Why this job: Make a real impact by enhancing guest experiences in a fun environment.
- Qualifications: Experience in hospitality or administration with strong communication skills.
- Other info: Flexible shifts with opportunities for career growth in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Hoburne Devon Bay are looking for a Guest & Owner Experience Supervisor to join their team. The successful applicant will benefit from:
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.
Key responsibilities:
- Update and maintain accurate records for bookings, owner accounts, and financial transactions.
- Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
- Assist in resolving account balances, payments, and overdue invoices.
- Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
- Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
- Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
- Champion face-to-face communication to foster stronger relationships and resolve issues effectively.
Key Skills and Qualifications:
- The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Basic understanding of financial processes, such as invoicing, payments, and account management.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.
This is a permanent role, offering 37.5 hours. Shift flexibility ranging - range in peak season is up to 8am shift start or 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.
If you feel you have the experience and the qualities, we are looking for please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
Guest & Owner Experience Supervisor - Hoburne Devon Bay in Paignton employer: Hoburne Ltd
Contact Detail:
Hoburne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest & Owner Experience Supervisor - Hoburne Devon Bay in Paignton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hoburne Devon Bay's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role is all about building relationships with guests and owners, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to chatting with potential employers.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or resolved issues. This will demonstrate your ability to handle the responsibilities of the Guest & Owner Experience Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest & Owner Experience Supervisor - Hoburne Devon Bay in Paignton
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous roles you've had in reception or admin, especially in hospitality. We want to see how your experience aligns with the responsibilities listed in the job description.
Be Personable: Since this role is all about guest and owner experience, let your personality shine through! Use a friendly tone in your application to show us you’re ready to champion face-to-face communication.
Get Organised: Demonstrate your organisational skills by structuring your application clearly. Use bullet points for key achievements and keep it tidy – we love attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hoburne Devon Bay.
How to prepare for a job interview at Hoburne Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest & Owner Experience Supervisor. Familiarise yourself with the key tasks like managing reception operations and handling aftersales processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since face-to-face communication is crucial for this position, prepare examples of how you've successfully built rapport with guests or clients in previous roles. Think about specific situations where your communication skills made a difference, and be ready to share these during the interview.
✨Demonstrate Organisational Skills
Highlight your ability to multitask and stay organised, especially when dealing with bookings and financial transactions. Bring up any tools or methods you use to keep track of tasks and ensure accuracy, as this will show that you can handle the demands of the job effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team culture, training opportunities, or how success is measured in this role. This not only shows your interest but also helps you determine if Hoburne Devon Bay is the right fit for you.
