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- Tasks: Deliver exceptional service to guests and owners while managing reception operations.
- Company: Join the vibrant team at Hoburne Bashley, a leading holiday park.
- Benefits: Enjoy competitive pay, discounts, and 33 days holiday.
- Why this job: Make a real impact by enhancing guest experiences in a fun environment.
- Qualifications: Experience in hospitality or administration with strong communication skills.
- Other info: Flexible shifts with opportunities for career growth in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Hoburne Bashley are looking for a Guest & Owner Experience Supervisor to join their team. The successful applicant will benefit from:
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave * (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.
Key responsibilities:
- Update and maintain accurate records for bookings, owner accounts, and financial transactions.
- Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
- Assist in resolving account balances, payments, and overdue invoices.
- Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
- Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
- Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
- Champion face-to-face communication to foster stronger relationships and resolve issues effectively.
Key Skills and Qualifications:
- The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Basic understanding of financial processes, such as invoicing, payments, and account management.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.
This is a permanent role, offering 37.5 hours. Shift flexibility ranging - range in peak season is up to 8am shift start or 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.
If you feel you have the experience and the qualities, we are looking for please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
Guest & Owner Experience Supervisor - Hoburne Bashley in New Milton employer: Hoburne Ltd
Contact Detail:
Hoburne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest & Owner Experience Supervisor - Hoburne Bashley in New Milton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hoburne Bashley. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the responsibilities of the Guest & Owner Experience Supervisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Remember, they’re looking for someone who can build rapport with guests and owners, so don’t be afraid to showcase your communication skills and friendly nature.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest & Owner Experience Supervisor - Hoburne Bashley in New Milton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in hospitality and administrative roles. We want to see how your skills align with the responsibilities listed in the job description!
Show Off Your Communication Skills: Since this role is all about face-to-face interaction, let your written application reflect your strong communication abilities. Use clear and engaging language to demonstrate how you can build rapport with guests and owners.
Highlight Relevant Experience: Don’t forget to mention any previous roles that involved reception duties or account management. We’re looking for candidates who can manage bookings and financial processes efficiently, so make that experience shine!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hoburne Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest & Owner Experience Supervisor. Familiarise yourself with the key tasks like managing reception operations and handling aftersales processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role emphasises face-to-face communication, prepare examples of how you've successfully built rapport with guests or clients in previous positions. Think about specific situations where your strong communication skills made a difference, and be ready to share these during the interview.
✨Demonstrate Organisational Skills
Highlight your ability to multitask and stay organised, especially when dealing with bookings and financial transactions. You could mention any tools or methods you use to keep track of tasks and deadlines, as this will reassure them that you can handle the busy environment of a holiday park.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team culture, training opportunities, or how they measure success in this role. This shows that you're not just interested in the job, but also in how you can contribute to their success.
