At a Glance
- Tasks: Supervise guest and owner experiences, manage bookings, and resolve inquiries.
- Company: Join the vibrant team at Hoburne Bashley, a leading holiday park.
- Benefits: Enjoy competitive pay, discounts, and 33 days holiday.
- Other info: Flexible shifts with opportunities for career growth in a fun environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in reception or admin roles, strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Hoburne Bashley are looking for a Guest & Owner Experience Supervisor to join their team. The successful applicant will benefit from:
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave * (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
Responsibilities
- Update and maintain accurate records for bookings, owner accounts, and financial transactions.
- Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
- Assist in resolving account balances, payments, and overdue invoices.
- Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
- Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
- Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
- Champion face-to-face communication to foster stronger relationships and resolve issues effectively.
Qualifications
- The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Basic understanding of financial processes, such as invoicing, payments, and account management.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.
This is a permanent role, offering 37.5 hours. Shift flexibility ranging - range in peak season is up to 8am shift start or 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays. If you feel you have the experience and the qualities, we are looking for please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
Guest & Owner Experience (Reception) Supervisor - Hoburne Bashley in New Milton employer: Hoburne Ltd
Hoburne Bashley is an exceptional employer that prioritises employee well-being and growth, offering competitive pay and a range of benefits including discounts on holidays and leisure facilities. With a strong focus on teamwork and communication, the work culture fosters a supportive environment where staff can thrive and develop their skills in the hospitality sector. Located in a picturesque area, employees enjoy a fulfilling role that not only enhances guest experiences but also provides opportunities for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Guest & Owner Experience (Reception) Supervisor - Hoburne Bashley in New Milton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hoburne Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hoburne Ltd
Don't be shy about reaching out to Hoburne Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest & Owner Experience (Reception) Supervisor - Hoburne Bashley in New Milton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hoburne Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hoburne Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
