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- Tasks: Deliver exceptional service to guests and owners while managing reception operations.
- Company: Join the vibrant team at Hoburne Naish, a leading holiday park.
- Benefits: Enjoy competitive pay, discounts, and 33 days holiday.
- Why this job: Make a real impact by enhancing guest experiences in a fun environment.
- Qualifications: Experience in hospitality or administration with strong communication skills.
- Other info: Flexible shifts with potential for permanent role; equal opportunity employer.
The predicted salary is between 1040 - 1248 £ per month.
Hoburne Naish are looking for a Guest & Owner Experience Co-Ordinator to join their team. The successful applicant will benefit from:
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave * (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.
Key responsibilities:
- Update and maintain accurate records for bookings, owner accounts, and financial transactions.
- Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
- Assist in resolving account balances, payments, and overdue invoices.
- Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
- Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
- Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
- Champion face-to-face communication to foster stronger relationships and resolve issues effectively.
Key Skills and Qualifications:
- The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Basic understanding of financial processes, such as invoicing, payments, and account management.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.
This is a fixed-term role, offering 15 hours per week. Please note that this is currently a seasonal position, with the possibility of a more permanent role becoming available in the future. Shift flexibility ranging - shift range in peak season is up to 8am shift start or a 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays. If you feel you have the experience and the qualities, we are looking for please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
Guest & Owner Experience Co-ordinator - Hoburne Naish in New Milton employer: Hoburne Ltd
Contact Detail:
Hoburne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest & Owner Experience Co-ordinator - Hoburne Naish in New Milton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hoburne Naish's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role is all about delivering exceptional service, try role-playing common guest scenarios with a friend. This will help you feel more confident when interacting with guests and owners.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or resolved issues quickly. This will demonstrate your ability to handle the responsibilities of the Guest & Owner Experience Co-ordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Hoburne family.
We think you need these skills to ace Guest & Owner Experience Co-ordinator - Hoburne Naish in New Milton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in hospitality and administrative roles. We want to see how your skills align with the responsibilities listed in the job description!
Show Off Your Communication Skills: Since this role is all about building relationships, don’t forget to showcase your strong communication skills. Use clear and friendly language in your application to reflect the face-to-face interaction we value at Hoburne Naish.
Be Organised and Detail-Oriented: Demonstrate your organisational skills by presenting a well-structured application. We love attention to detail, so make sure there are no typos or errors in your documents before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Hoburne Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest & Owner Experience Co-ordinator. Familiarise yourself with the key tasks like managing reception operations and handling aftersales processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role emphasises face-to-face communication, prepare examples of how you've successfully built rapport with guests or clients in previous positions. Think about specific situations where your strong communication skills made a difference, and be ready to share these during the interview.
✨Demonstrate Organisational Skills
The job requires excellent organisational abilities, so come prepared with examples of how you've managed multiple tasks effectively. You could discuss how you prioritised tasks in a busy environment or how you maintained accurate records in past roles. This will highlight your ability to handle the demands of the position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills, especially regarding guest inquiries or account management. Practice responding to potential scenarios, such as resolving an overdue invoice or assisting a guest with check-in issues. This will help you think on your feet and showcase your practical experience.
