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- Tasks: Deliver exceptional service to guests and owners while managing reception operations.
- Company: Join the vibrant team at Hoburne Bashley, a leading holiday park.
- Benefits: Enjoy competitive pay, discounts, and access to leisure facilities.
- Why this job: Make a real impact by enhancing guest experiences in a fun environment.
- Qualifications: Experience in hospitality or administration with strong communication skills.
- Other info: Flexible shifts with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Hoburne Bashley are looking for a Guest & Owner Experience Co‑Ordinator to join their team. The successful applicant will benefit from:
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave (T & C’s apply)
- 33 working days holiday (pro‑rata for part‑time)
- Access to our Employee Assistance Programme (EAP)
To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face‑to‑face communication.
Key responsibilities:
- Update and maintain accurate records for bookings, owner accounts, and financial transactions.
- Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
- Assist in resolving account balances, payments, and overdue invoices.
- Assist owners with post‑sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
- Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
- Greet and assist guests with check‑ins, check‑outs, and inquiries, ensuring a high level of service.
- Champion face‑to‑face communication to foster stronger relationships and resolve issues effectively.
Key Skills and Qualifications:
- The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Basic understanding of financial processes, such as invoicing, payments, and account management.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.
This is a permanent role, offering full‑time hours. Shift flexibility ranging - shift range in peak season is up to 8am shift start or a 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays. If you feel you have the experience and the qualities, we are looking for please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
Guest & Owner Experience Co-ordinator - Hoburne Bashley in New Milton employer: Hoburne Ltd
Contact Detail:
Hoburne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest & Owner Experience Co-ordinator - Hoburne Bashley in New Milton
✨Tip Number 1
Get to know the company! Research Hoburne Bashley and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role champions personal interactions, consider role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hoburne Bashley team.
We think you need these skills to ace Guest & Owner Experience Co-ordinator - Hoburne Bashley in New Milton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in reception or administrative roles, especially in hospitality. We want to see how your skills match the responsibilities listed in the job description!
Show Off Your Communication Skills: Since this role is all about building relationships with guests and owners, let us know about your strong communication skills. Share examples of how you've successfully interacted with customers in the past!
Be Detail-Oriented: Attention to detail is key for this position. When you’re filling out your application, make sure there are no typos or errors. We appreciate a polished application that reflects your organisational skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hoburne Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest & Owner Experience Co-ordinator. Familiarise yourself with the key tasks like managing reception operations and handling aftersales processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role emphasises face-to-face communication, prepare examples of how you've successfully interacted with guests or clients in previous positions. Think about times when you resolved issues or built rapport, as these stories will highlight your strong communication abilities.
✨Demonstrate Organisational Skills
The job requires excellent organisational and multitasking abilities. Be ready to discuss how you manage your time and prioritise tasks, especially in busy environments. You could even bring a brief example of a time when you juggled multiple responsibilities effectively.
✨Familiarise Yourself with Financial Processes
Since the role involves handling financial transactions and account management, brush up on basic invoicing and payment processes. Being able to speak confidently about these topics will show that you’re prepared for the financial aspects of the job.
