At a Glance
- Tasks: Deliver exceptional service to guests and owners while managing reception operations.
- Company: Join the vibrant team at Hoburne Blue Anchor, a leading holiday park.
- Benefits: Enjoy competitive pay, discounts, and access to leisure facilities.
- Other info: Flexible shifts with opportunities for growth in a supportive team.
- Why this job: Make a real impact by enhancing guest experiences in a fun environment.
- Qualifications: Previous experience in hospitality or administration is preferred.
The predicted salary is between 31500 - 38500 £ per year.
Here at Hoburne Blue Anchor are looking for a part time Guest & Owner Experience Co-Ordinator to join their team.
The successful applicant will benefit from
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.
Key responsibilities
- Update and maintain accurate records for bookings, owner accounts, and financial transactions.
- Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
- Assist in resolving account balances, payments, and overdue invoices.
- Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
- Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
- Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
- Champion face-to-face communication to foster stronger relationships and resolve issues effectively.
Key Skills and Qualifications
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Knowledge in Microsoft Office and other office software, with the ability to learn and use park management systems.
This is a fixed term contract, offering 16 hours per week. Shift flexibility ranging - shift range in peak season is up to 8am shift start or a 10pm shift finish.
The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.
The Hoburne Group is committed to promoting equal opportunities in employment.
Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
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Guest & Owner Experience Coordinator - Hoburne Blue Anchor in Minehead employer: Hoburne Ltd
Hoburne Ltd offers a vibrant work environment at our Cirencester park, where you can thrive as a Hot Tub Maintenance & Guest Experience Specialist. We prioritise employee growth with comprehensive training and a supportive team culture that values your contributions to guest satisfaction. Enjoy the unique advantage of working in a picturesque location while being part of a dedicated team that ensures every guest has a memorable experience.
