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- Tasks: Manage reception, assist guests and owners, and handle administrative tasks.
- Company: Join Hoburne Blue Anchor, a vibrant holiday park dedicated to exceptional guest experiences.
- Benefits: Enjoy competitive pay, discounts, free golf membership, and 33 days holiday.
- Why this job: Be part of a friendly team, enhance guest experiences, and develop your skills in hospitality.
- Qualifications: Previous admin or receptionist experience, strong communication skills, and attention to detail required.
- Other info: Flexible shifts with some evenings and weekends; equal opportunity employer.
The predicted salary is between 24000 - 36000 £ per year.
Hoburne Blue Anchor are looking for a Guest & Owner Experience Co-Ordinator to join their team
The successful applicant will benefit from:
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave * (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.
Key responsibilities;
- Update and maintain accurate records for bookings, owner accounts, and financial transactions.
- Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
- Assist in resolving account balances, payments, and overdue invoices.
- Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
- Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
- Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
- Champion face-to-face communication to foster stronger relationships and resolve issues effectively.
Key Skills and Qualifications:
- The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Basic understanding of financial processes, such as invoicing, payments, and account management.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.
This is a permanent role, offering full time hours. Shift flexibility ranging – shift range in peak season is up to 8am shift start or a 10pm shift finish.The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.
If you feel you have the experience and the qualities, we are looking for please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
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Guest & Owner Experience Co-ordinator (Full Time) - Hoburne Blue Anchor employer: Hoburne Ltd
Contact Detail:
Hoburne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest & Owner Experience Co-ordinator (Full Time) - Hoburne Blue Anchor
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Guest & Owner Experience Co-ordinator role. Understanding the nuances of managing reception operations and aftersales processes will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your experience in hospitality or administrative roles, especially if you've worked in a holiday park environment. Be ready to share specific examples of how you've provided exceptional service to guests and resolved issues effectively.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've built rapport with clients or customers in previous roles. This is crucial for the face-to-face interactions that are a key part of this position.
✨Tip Number 4
Be prepared to discuss your organisational and multitasking abilities. Think of instances where you've successfully managed multiple tasks under pressure, as this will be important for handling check-ins, check-outs, and guest inquiries efficiently.
We think you need these skills to ace Guest & Owner Experience Co-ordinator (Full Time) - Hoburne Blue Anchor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or administrative roles, particularly in hospitality or holiday parks. Emphasise your organisational skills and any experience with financial processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention specific examples of how you've successfully managed customer interactions or resolved issues in previous roles.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to build rapport with guests and owners. Use clear and concise language throughout your application.
Showcase Flexibility: Mention your willingness to work flexible hours, including evenings, weekends, and Bank Holidays. This shows that you understand the demands of the role and are ready to meet them.
How to prepare for a job interview at Hoburne Ltd
✨Showcase Your Customer Service Skills
As a Guest & Owner Experience Co-ordinator, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved guest issues or enhanced their experience. This will demonstrate your ability to handle the responsibilities of the role.
✨Familiarise Yourself with Financial Processes
Since the role involves managing accounts and financial transactions, brush up on basic financial processes like invoicing and payments. Being able to discuss these confidently will show that you understand the operational side of the position.
✨Emphasise Your Communication Skills
Strong communication is crucial for this role. Be ready to discuss how you've built rapport with clients or colleagues in previous roles. Highlight any experience you have in face-to-face interactions, as this is a significant part of the job.
✨Demonstrate Organisational Abilities
The job requires excellent organisational and multitasking skills. Prepare to share specific instances where you managed multiple tasks effectively, especially in a busy environment. This will reassure the interviewers of your capability to handle the demands of the role.
