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- Tasks: Deliver exceptional service to guests and owners while managing reception operations.
- Company: Join the vibrant team at Hoburne Cotswold, a leading holiday park.
- Benefits: Enjoy competitive pay, discounts, and 33 days holiday pro-rata.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in reception or admin roles, strong communication skills required.
- Other info: Flexible shifts with opportunities for career growth in a fun environment.
The predicted salary is between 24000 - 36000 £ per year.
Hoburne Cotswold are looking for a Guest & Owner Experience Supervisor to join their team. The successful applicant will benefit from:
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.
Key responsibilities:
- Update and maintain accurate records for bookings, owner accounts, and financial transactions.
- Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
- Assist in resolving account balances, payments, and overdue invoices.
- Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
- Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
- Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
- Champion face-to-face communication to foster stronger relationships and resolve issues effectively.
Key Skills and Qualifications:
- The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Basic understanding of financial processes, such as invoicing, payments, and account management.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.
This is a permanent role, offering 37.5 hours. Shift flexibility ranging - range in peak season is up to 8am shift start or 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays. If you feel you have the experience and the qualities, we are looking for please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
Guest & Owner Experience Supervisor - Hoburne Cotswold in Cirencester employer: Hoburne Ltd
Contact Detail:
Hoburne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest & Owner Experience Supervisor - Hoburne Cotswold in Cirencester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hoburne Cotswold. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their vibe.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role is all about building relationships with guests and owners, try role-playing common scenarios with a friend. The more comfortable you are, the better you'll come across in the real deal!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or resolved issues in previous roles. This will demonstrate that you can handle the busy environment at Hoburne Cotswold like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Hoburne team. Let’s get you that job!
We think you need these skills to ace Guest & Owner Experience Supervisor - Hoburne Cotswold in Cirencester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in hospitality and administrative roles. We want to see how your skills match the responsibilities listed in the job description!
Show Off Your Communication Skills: Since this role is all about face-to-face interaction, let your written communication shine! Use clear and friendly language in your application to demonstrate your ability to build rapport with guests and owners.
Highlight Relevant Experience: If you've worked in a similar environment before, make it known! Share specific examples of how you've managed reception operations or handled customer queries to show us you're the right fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hoburne Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest & Owner Experience Supervisor. Familiarise yourself with the key tasks like managing reception operations and handling aftersales processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role champions face-to-face communication, be prepared to discuss how you've successfully built rapport with guests and owners in previous positions. Share specific examples where your strong communication skills made a difference in resolving issues or enhancing customer experience.
✨Demonstrate Organisational Skills
Highlight your ability to multitask and stay organised, especially when dealing with bookings and financial transactions. Bring up any tools or methods you use to keep track of tasks and ensure accuracy, as this will show that you can handle the demands of the role effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team culture, training opportunities, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
