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- Tasks: Deliver exceptional service to guests and owners while managing reception operations.
- Company: Join the vibrant team at Hoburne Park, a leading holiday park.
- Benefits: Enjoy competitive pay, discounts, and free access to leisure facilities.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Previous receptionist experience and strong communication skills are essential.
- Other info: Flexible shifts with opportunities for career growth in a fun environment.
The predicted salary is between 24000 - 36000 £ per year.
Hoburne Park are looking for a Guest & Owner Experience Co-Ordinator to join their team.
Benefits
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave * (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
Role
To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.
Key Responsibilities
- Update and maintain accurate records for bookings, owner accounts, and financial transactions.
- Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
- Assist in resolving account balances, payments, and overdue invoices.
- Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
- Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
- Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
- Champion face-to-face communication to foster stronger relationships and resolve issues effectively.
Key Skills and Qualifications
- The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Basic understanding of financial processes, such as invoicing, payments, and account management.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.
This is a permanent role, offering full time hours. Shift flexibility ranging - shift range in peak season is up to 8am shift start or a 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.
If you feel you have the experience and the qualities, we are looking for please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
Receptionist (Guest & Owner Experience Co-ordinator) – Hoburne Park in Christchurch employer: Hoburne Ltd
Contact Detail:
Hoburne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Guest & Owner Experience Co-ordinator) – Hoburne Park in Christchurch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hoburne Park. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role is all about interacting with guests and owners, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to greeting guests and handling inquiries.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. Whether it's juggling bookings or resolving account issues, demonstrating your ability to multitask will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Receptionist (Guest & Owner Experience Co-ordinator) – Hoburne Park in Christchurch
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in reception or administrative roles, especially in hospitality. We want to see how your skills align with the responsibilities listed in the job description.
Be Personable: Since this role is all about guest and owner experience, let your personality shine through! Use a friendly tone in your application to show us that you can build rapport and provide exceptional service.
Get Organised: Demonstrate your organisational skills by structuring your application clearly. Use bullet points for key achievements and keep it concise. We love a well-organised application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Hoburne team!
How to prepare for a job interview at Hoburne Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest & Owner Experience Co-ordinator. Familiarise yourself with the key tasks like managing reception operations and handling aftersales processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since face-to-face communication is crucial for this position, prepare examples of how you've successfully interacted with guests or clients in previous roles. Think about times when you resolved issues or built rapport, as these stories will highlight your strong communication abilities.
✨Demonstrate Organisational Skills
Being organised is key for this role, so come prepared to discuss how you manage multiple tasks effectively. You might want to share specific tools or methods you use to stay on top of bookings and account management, which will show that you can handle the demands of the job.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to guest interactions or administrative challenges. Practise responding to scenarios where you need to resolve a guest complaint or manage an account issue. This will help you think on your feet and demonstrate your problem-solving skills during the interview.
