Product Owner – Ownership & Operations - The Hoburne Group in Christchurch

Based in Christchurch, Dorset, with regular travel across our parks in Dorset, Hampshire, Devon, Somerset and the Cotswolds, we are looking for a Product Owner – Ownership & Operations to join our IT Product and Systems team. This role owns the systems and processes that support holiday home sales, the ownership lifecycle, CRM, and operational delivery, with a focus on improving commercial performance, prioritising change, and ensuring the business gets maximum value from its systems.

We are looking for someone who is comfortable working across business and technology, can bring clarity and structure to complex areas, and wants to play a key role in improving how the business operates.

The successful candidate will benefit from:

• Competitive pay
• Hoburne Team Card which includes 50% off Food and Drink
• Discounts on holidays
• Access to our leisure facilities on all our parks
• 33 working days holiday (pro-rata)
• Enhanced Parental leave (T & C’s apply)
• Access to our Employee Assistance Programme (EAP)

Key Responsibilities

• Own and prioritise the roadmap for Ownership & Operations, ensuring work aligns to commercial and operational priorities.
• Shape and define changes to systems and processes, ensuring work is clearly structured and ready before delivery.
• Maintain oversight of delivery across the product area, working with Product Associates and technical teams to ensure progress and resolve blockers.
• Coordinate changes across systems and teams, managing dependencies and ensuring impacts are understood.
• Work closely with other Product Owners to ensure a joined-up approach and avoid unintended impacts across the wider platform.
• Ensure systems effectively support sales processes, lifecycle management, and operational delivery.

Skills

• Strong prioritisation and organisational skills, able to manage competing demands and focus on what delivers the most value.
• Confident working across business and technical teams, able to bridge the gap between them with excellent communication skills.
• Comfortable working with systems and understanding how they support business processes.
• Delivery-focused, able to keep work moving and resolve issues as they arise.
• Strong problem-solving skills, with the ability to understand impact and identify practical solutions.

Qualifications & Experience

• At least 2 years’ experience supporting Microsoft Dynamics 365 Business Central and/or Microsoft Dynamics CRM, ideally within a holiday park or similar leisure, hospitality, or multi-site operational environment.
• Experience supporting system changes, including working within structured change and release processes.
• Familiarity with IT service management principles such as incident, problem, and change management (for example ITIL-based environments).
• Experience working within or alongside delivery frameworks such as Agile, including backlog management and tracking work through delivery.

This is a full-time, permanent role (37.5 hours per week), based at our Group Support office in Christchurch. The role is primarily office-based, with hybrid working considered and an expected minimum of 3 days per week on site. Regular travel to our parks is required as part of the role.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.