At a Glance
- Tasks: Provide top-notch customer service via email and live chat, handling inbound and outbound queries.
- Company: Hoburne Ltd, a friendly company based in Christchurch with a hybrid work model.
- Benefits: Competitive pay, 33 holiday days, and discounts on holidays.
- Other info: Flexible working hours with opportunities for weekend and bank holiday shifts.
- Why this job: Join a dynamic team and enhance your communication skills while helping customers.
- Qualifications: Excellent customer service skills and strong written and verbal communication abilities.
The predicted salary is between 25000 - 32000 € per year.
Hoburne Ltd is hiring a Customer Service Team Member based in Christchurch, offering a hybrid working pattern. The role requires excellent customer service skills, as well as good written and verbal communication abilities. You will handle inbound and outbound contacts through various channels including email and live chat, and may be required to work some weekends and bank holidays.
The position comes with competitive pay and a range of benefits, including 33 holiday days and discounts on holidays.
Hybrid Contact Centre Agent — Inbound/Outbound Support in Christchurch employer: Hoburne Ltd
Hoburne Ltd is an exceptional employer that values its Customer Service Team Members by offering a supportive hybrid working environment in the picturesque location of Christchurch. With competitive pay, 33 holiday days, and exclusive discounts on holidays, employees enjoy a healthy work-life balance and numerous opportunities for personal and professional growth within a friendly and collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Contact Centre Agent — Inbound/Outbound Support in Christchurch
✨Tip Number 1
Make sure to brush up on your customer service skills! Practice handling different scenarios you might face in a contact centre, like dealing with difficult customers or resolving issues quickly. This will help you feel more confident during interviews.
✨Tip Number 2
Don’t underestimate the power of good communication! Whether it’s through email or live chat, being clear and concise is key. Try role-playing with a friend to improve your verbal and written skills before the big day.
✨Tip Number 3
Research Hoburne Ltd and their values! Knowing what they stand for can give you an edge in interviews. Plus, it shows you’re genuinely interested in the company and the role, which always goes down well.
✨Tip Number 4
Apply through our website for a smoother process! We’ve made it easy for you to submit your application and keep track of it. Plus, you’ll be the first to know about any updates or opportunities that come up!
We think you need these skills to ace Hybrid Contact Centre Agent — Inbound/Outbound Support in Christchurch
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled different situations and provided excellent support to customers in the past.
Keep It Clear and Concise:When writing your application, keep your language clear and to the point. We appreciate good written communication, so avoid jargon and make sure your points are easy to understand.
Tailor Your Application:Take a moment to tailor your application to the role. Mention specific skills that match the job description, like your experience with inbound and outbound communications, to show us you’re the right fit.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hoburne Ltd
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Be ready to discuss how you handle difficult customers and provide examples of your past experiences. This will show that you understand the importance of excellent service in a role like this.
✨Familiarise Yourself with Hybrid Working
Since this role offers a hybrid working pattern, think about how you can manage your time effectively between home and the office. Be prepared to discuss your strategies for staying organised and maintaining communication with your team while working remotely.
✨Practice Your Communication Skills
Given the emphasis on written and verbal communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you convey information and respond to questions. This will help you feel more confident during the actual interview.
✨Show Enthusiasm for the Role
Employers love candidates who are genuinely excited about the position. Research Hoburne Ltd and their values, and be ready to express why you want to work there. Mentioning specific aspects of the company or the role that appeal to you can make a great impression.
